Training and Support Officer

2 weeks ago

Melbourne City Centre, Australia Department of Education Full time

**Role**

Training and Support Officer

**Group/Division/Branch**

FPIS/ IMTD/ School Digital Services

**Classification**

VPS4

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The **School Digital Services** team plays a vital role in delivering IT services, managing school systems, and leading major government-funded digital initiatives that shape the future of education across Victoria.

**About the Role**

We are seeking a dynamic and client-focused **Training and Support Officer** to join our high-performing team. You will play a key role in supporting the implementation and use of core school administrative systems, including **Student Insight, CASES21, eCASES, eduPay, AIMS, and eduSafe Plus**.

In this role, you will:

- Develop and deliver engaging user training sessions for school-based administrative systems.
- Create, review, and maintain high-quality training materials and user documentation.
- Provide expert advice and first-line support to school staff and internal stakeholders.
- Work collaboratively with geographically dispersed teams and regional training centres.
- Assist in the planning and delivery of learning and development initiatives and technical support during system releases and upgrades.
- Contribute to ongoing service improvement and innovation projects.

**Attributes**

You are a proactive and adaptable professional with:

- A strong background in training delivery, support, and technical documentation.
- Excellent communication and stakeholder engagement skills.
- The ability to troubleshoot and provide solutions to users confidently and efficiently.
- Experience in supporting and training users of enterprise IT systems (education sector preferred).
- A passion for enhancing digital capability in schools.

**Desirable**Qualifications and Experience**
- Essential: A current Working with Children Check (Education).
- Desirable: Certificate IV in Training and Assessment.
- Desirable: Current Victorian Driver Licence.

**How to apply**

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

For more details regarding this position please see attached role statements.

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on June 12th, 2025.

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