Student Service Assistant

2 weeks ago

Sydney, New South Wales, Australia VConsultancy Pty Ltd Full time $40,000 - $120,000 per year

About VConsultancy

VConsultancy (VC) is an industry-first – a 'One-Stop Shop' company that provides all-around support ranging from recruitment to compliance and marketing.

VC provides affordable and high-quality service to Registered Training Organisations (RTOs) across Australia. It's a fully-fledged service similar to a 'turn-key' concept that allows RTO owners to focus on their own forte rather than be 'stressed' over particular aspects of the RTO business with which they are not familiar. The outcome is a single collaborative business model that is much more commercially viable than one that engages in multiple outsourcing or total in-house concepts.

In addition to providing services to RTOs across Australia, we take great pride in managing the operations of a select group of esteemed RTOs who are dedicated to delivering nationally recognised Australian qualifications accredited by the Australian Skills Quality Authority (ASQA).

About the Role:

The Student Services Assistant is a key contributor to the smooth and efficient operation of our campuses. As the first point of contact for students, agents, and visitors, you will deliver warm and professional reception services while providing vital administrative and operational support.

This entry-level position is suited to someone who is proactive, approachable, and eager to grow their skills across a range of functions, including front desk reception, student services, facilities coordination, and basic social media support. You'll be working for Registered Training Organisations (RTOs), including client RTOs under the VConsultancy banner.

Duties and Responsibilities:

  • Greet students, agents, and visitors with professionalism and warmth
  • Respond to phone and email enquiries, and assist with walk-in support
  • Manage mail, supplies, inventory, and general office upkeep and maintain an organised and welcoming reception area, classrooms, and shared space
  • Assist with student events, including monthly orientations and annual graduation ceremonies
  • Support administrative tasks such as data entry, filing, and photocopying
  • Provide basic support for social media content (photos, etc.)
  • Report facility issues and assist with campus and classroom setup
  • Undertake other ad hoc duties as directed by the Senior Team Lead - Student Support

What We're Looking For:

  • Willingness to travel to work between campuses
  • Excellent oral and written communication skills
  • A genuine passion for delivering outstanding customer service and supporting students
  • Strong organisational skills and the ability to prioritise and multitask
  • High attention to detail and commitment to task accuracy
  • Problem-solving mindset with the ability to work independently and collaboratively
  • Culturally sensitive and able to work with a diverse student and staff population
  • Sound proficiency in Microsoft Office (Word, Excel, Outlook)

Why Join Us?

  • Play a meaningful role in student success and wellbeing
  • Be part of a dynamic, inclusive, and multicultural team
  • Opportunity to contribute to major events like Graduation and Orientation
  • Exciting interstate and overseas travel opportunities

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