
Registry Team Leader, Vulnerable Communities
1 day ago
**Clerk Grade: 7/8**
**Employment type: 1 x full-time ongoing opportunities**
**Hybrid working arrangements. Home office base of Pyrmont, Sydney.**
**This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.**
***
**About the Registry**
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.
**About the teams**
The team attend community events in various metropolitan, regional and rural locations across NSW. The provide services to support vulnerable communities, including free or discounted birth certificates and late birth registrations.
**About the role**
This is an exciting opportunity to make a difference to the most vulnerable individuals and communities in NSW. The role leads and coordinates a range of complex Registry services while assisting in planning, development and delivery of community-based events and outreach services.
**The responsibilities for this role**:
- Manage a team, building a positive and productive culture, facilitating regular and effective communications, recognizing the efforts of the team and reinforcing collaborative behaviors to deliver effective and high-quality service provision.
- Address complex client issues of a sensitive nature in a timely manner and in accordance with appropriate legislation, policy and procedures to ensure issues are solved efficiently and effectively and support the delivery of optimum customer service.
- Lead the delivery and coordination of community engagement strategies, tasks and projects in accordance with relevant legislation, policies and procedures to support delivery of Registry objectives.
- Engage positively and regularly with partners/service providers to identify local issues and impacts that are relevant to outreach activities, with the aim of collecting, compiling and documenting feedback and impacts to ensure customer needs are identified and addressed.
- Review and manage workforce planning requirements to proactively address the impact of any campaign/event during the planning stages, to ensure the availability of additional resources to manage increased referrals.
- Organise, support and conduct presentations, training and information sessions to increase awareness of registry initiatives and access to available services, and educate partners/service providers on relevant legislation, regulations, and procedures to improve compliance.
- Develop and implement processes for improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning in the team and drive ongoing improvements to service delivery.
- Input data, monitor, review and report on the service delivery performance to identify trends, issues and areas for improvement to inform decision-making
**To be successful in this role you will demonstrate the ability to**:
- ** **Develop and maintain relationships with the local community and partners given some areas may have limited and/or restricted access and contact in remote and regional locations
- Demonstrate cultural sensitivity, and engage with and integrate the views of others in an inclusive, constructive and respectful way
**What we need from you**:
**Clearly detail your skills and experience as relevant to this role with**:
**An up-to-date CV of no more than 3 pages**
**A brief cover letter (1 page preferred)**
**Responses to the following targeted questions (approximately half a page each)**:
- ** **Provide an example of when you have delivered or resolved an issue with a client or customer with complex needs.
- Provide an example of your community event management (or other event) experience.
Salary Grade 7/8, with the base salary for this role starting at $120,859 base plus superannuation
**Closing Date: 10th September 2024, Tuesday(9:59)**
**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
**Belong in our diverse and inclusive workplace**
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
**For more information, please visit**
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
-
Registry Team Leader
1 day ago
Sydney, Australia NSW Department of Customer Service Full time**Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...
-
Registry Team Leader, Certificates
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Registry Team Leader, Certificates x2****Clerk Grade:7/8****Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time****Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.****This role leads one of two Certificates teams within Certificate Production Services in the NSW Registry of...
-
Unit Registry Team Leader
7 days ago
Sydney, Australia Anton Murray Consulting Full timeSydney- Asset Management- Contract or TemporaryDue to increased workflow, our client is seeking a team leader to join their unit registry administration team on 12-month contract. **Responsibilities** - Client, investor and adviser set-up (incl ALM/KYC) - Client, investor and advisor maintenance - Validation of all transaction instructions - Processing of...
-
Team Leader
2 weeks ago
Sydney, New South Wales, Australia beBeeManager Full time $93,295 - $102,941Job Description:The role is responsible for supervising a team to meet statutory and administrative obligations and deliver high-quality professional services to clients.Key responsibilities include:Supervising staff to ensure registry standards are met and quality services are delivered to clientsImplementing procedures and training to ensure staff are...
-
Unit Registry Team Leader
7 days ago
Sydney, Australia Anton Murray Consulting Full timeSydney- Asset ManagementOur client is a global funds business looking for an experienced unit registry professional to join their Sydney team. **Key Accountabilities and Main Responsibilities** - Manage team members and workflow to ensure that service standards are met or exceeded - Deal with inquiries from internal and/or external clients and service...
-
Senior Registry Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeLeadership Full time $83,013 - $86,111Team Leader RoleThe Team Leader is responsible for providing senior management presence in the Sydney registry to support members and staff. This role involves supporting the ICT Business Manager, managing staff, and ensuring business continuity.The ideal candidate will have an advanced working knowledge of practices and procedures, with a focus on...
-
Registry Manager-industrial Relations Commission
2 weeks ago
Sydney, Australia NSW Department of Communities and Justice Full timeDivision: Courts Tribunals and Service Delivery - Location: Sydney, NSW, AU, 2000 - Req ID: 72886 **Location: Sydney CBD and Parramatta** **Ongoing full time** **Salary ranging from $125,693 to $138,510pa. Plus, employer contribution to superannuation and annual leave loading.** **Your role** The Registry Manager is responsible for managing integrated...
-
Unit Registry Manager
2 weeks ago
Sydney, Australia T+O+M Executive Full timeOur client is a global leader within fund services that has strong ambition to grow their business here in Australia. This is a newly created role and offers the successful individual the opportunity to shape the process and make up of the team. Based in the CBD and reporting to the Head of Registry Australia the Unit Registry Manager will lead the...
-
Unit Registry Manager
1 week ago
Sydney, New South Wales, Australia T+O+M Executive Full timeOur client is a global leader within fund services that has strong ambition to grow their business here in Australia. This is a newly created role and offers the successful individual the opportunity to shape the process and make up of the team.Based in the CBD and reporting to the Head of Registry Australia the Unit Registry Manager will lead the...
-
Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full timeDivision: Courts Tribunals and Service Delivery- Location: Sydney, NSW, AU, 2000- Req ID: 72886**Location: Sydney CBD and Parramatta****Ongoing full time****Salary ranging from $125,693 to $138,510pa. Plus, employer contribution to superannuation and annual leave loading.****Your role**The Registry Manager is responsible for managing integrated services...