Registry Officer

Registry Officer

Clerk Grade: 5/6

Annual Salary Range: $99,938 - $110,271 + superannuation

Employment Type: Ongoing, Full-time

Location: Oxford Street - Darlinghurst / hybrid working arrangement – 6 days per fortnight in the office

About the Role:

The NSW Personal Injury Commission (Commission) is looking for a Registry Officer to join the team in the Registry & Disputes Directorate.

The role of the Registry Support Officer is within the Personal Injury Commission's Registry Team and applicants are encouraged to review the details of this advertisement, the position description and information about the Personal Injury Commission before applying.

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.

In this Role, your responsibilities will include:

• Manage the registration process for complex applications, ensuring the accurate application of the relevant procedures and guidelines to meet service standards
• Contribute to the provision of support, coaching and guidance to a team of Registry Support Officers in their day to day work, encouraging collaboration, open communication and sharing of information between the teams across the business unit to contribute to the effective delivery of services
• Manage escalated sensitive or complex customer enquiries to facilitate the provision of accurate and timely advice and effective resolution of issues
• Provide technical advice and act as the point of escalation on more complex registry matters to effectively meet standards in service delivery
• Support the allocation and monitoring of work across the team during absences to minimise impact to team's capacity to ensure effective service delivery
• Share knowledge and contribute to the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration
• Identify potential risks, issues and trends including suspected corrupt conduct and contribute to policy and process improvements to mitigate these risks
• Develop and maintain specialised knowledge, techniques and skills to ensure delivery of a high-quality service and continuing service delivery standards

To be successful in this role you will demonstrate:

• Excellent written and verbal communication skills, with the ability to engage with internal and external stakeholders.
• Excellent organisational skills and strong problem-solving skills.
• Ability to provide technical advice and guidance relating to legislative requirements in a dispute resolution service environment or similar environment.
• Ability to support and coach team members in their day-to-day functions.
• Experience in interpreting and applying rules, guidelines, legislation.
• Experience in a tribunal or court registry or similar environment is preferred.

How to Apply

You are required to submit all the information below for your application to be considered

• A one-page cover letter outlining your experience and interest in the role must be included
• Current resume of no more than four pages which clearly details your skills and experience as relevant to this role.

Please note successful candidates will be required to complete additional assessments as part of this recruitment process

Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 3 October 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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