Account Executive

**Let’s be unstoppable together**

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours you work, and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- Circana “Me” Days (4 per year)
- Cultural swap days
- Free onsite gym and swimming pool

**What will you be doing?**

You will lead a portfolio of small to medium FMCG clients. As the first point of contact for your clients, you will provide account and relationship management, ensuring superior client service.

You will also be responsible for overseeing the delivery of Circana databases and reports, working in collaboration with the Operations team.

**Responsibilities**
- Deliver on time, high quality deliverables (databases and reports) to clients and manage client expectations when deliverables cannot be completed on time and/or accurately
- Report data integrity issues internally and work with the Operations team to resolve the matter in a timely manner
- Communicate data changes to clients and recommend solutions to rectify issues
- Provide technical support to clients on the use of Circana proprietary software, such as software installations, database set up, running retrievals, fixing and/or logging software errors etc.
- Proactively identify any growth opportunities within your client portfolio

**Requirements**:

- Previous experience in a similar client facing role (1+ year experience)
- Advanced MS Office skills
- Ability to build and maintain effective relationships
- Strong organisational and time management skills
- Effective communication skills (verbal and written)
- Ability to work under pressure, prioritise and plan effectively
- Strong attention to detail

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Interested?