Quality, Systems and Accreditation Manager

Supporting people to live a great life, the life they want, the life they choose. _Aruma is also BRAVE. That’s what makes us a trailblazer.

Being part of our team means you need to meet our BRAVE behaviours.

**Your opportunity**

Reporting to the General Manager Safeguarding & Practice Excellence, in this role as **Quality, Systems and Accreditation Manager,** you will oversee, plan, coordinate and monitor that Aruma meets or exceeds the standards and obligations of the statutory agencies that govern Aruma’s service provision to adults and children.

You will ensure a strong focus on excellence in customer service to all stakeholders including managing positive working relationships with Aruma’s accreditation bodies (children and adults) and acts as the organisations key contact for audit and accreditation activities.
- Key responsibilities_
- Perform a variety of complex administrative and professional assistance work in planning, coordinating and managing the maintenance and adherence of Aruma’s certification through various agencies.
- Organises work, set priorities, make assignments, enforce deadlines, and make decisions based on analytical and innovative thinking within established guidelines in a partnership-based manner within Safeguarding and Practice Excellence and the wider Aruma.
- All registrations associated with direct service delivery, and quality certification for State and Federal funded service provision are maintained and successfully achieved, ensuring Aruma’s commitment to safeguarding and practice excellence is always maintained through Aruma’s compliance with standard.
- Approach audit and certification proactively by ensuring an internal audit schedule and continuous quality improvement in place, and assurance is provided that Aruma’s and alignment to standards is adhered to and always maintained.
- Implementation and management of a Quality Improvement Framework ensuring Quality Improvement planning in place for all client facing services.
- Ensures a strong focus on excellence in customer service to all stakeholders including managing positive working relationships with Aruma’s accreditation bodies (children and adults) and acts as the organisations key contact for audit and accreditation activities.

**Sound like you?**
- A detailed understanding of the National Disability Insurance Scheme, the NDIS Quality & Safeguards Practice Standards, the Quality Indicators and a comprehensive understanding of the Reportable Incidents Scheme and a working knowledge of NDISC standards and accreditation process.
- A working knowledge of standards and accreditation processes for services provided to children, understanding of audit and accreditation requirements in providing services to children and young people (multi state preferred)
- Experience in leading and managing a team including the ability to coach and mentor staff to develop their knowledge and skills in key performance areas whilst being proactive in identifying trends and able to adapt to rapidly changing environments
- Tertiary qualified in relevant field, at least 10 years’ experience in a services industry/managing services clients in Human Services management or similar, preferably with customer strategist experience.

**What we offer**
- We offer the benefits of flexibility, ongoing supervision and professional development opportunities.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + $2,650 p.a on top for entertainment.
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Employees of Aruma can access exclusive discounts, savings and advantages through our Membership with Church Resources (CR) such as Apple products.
- Ongoing discounted health insurance with Bupa and Medibank & more.

**About us**

We might have a new name, but we’re not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation - two great organisations, with over 100 years of combined experience, who came together in 2018.

Yes, we’re a disability service provider, but we’re also so much more.

We’re the trusted partner of over 5000 people with a disability throughout the east coast of Australia.

Aruma is leading the new age, the new world of disability support - the NDIS world.

Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently.

When you’re part of the Aruma team, you’re not just supporting people. You’re pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

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