Customer Service Officer

12 hours ago

Kensington, Australia YMCA Recreation Full time

Free access to gyms, recreation, and aquatics centres across the state
- Greet customers and be the face of the centre
- $31.18 per hour + superannuation + Y Benefits
- Our Vision is a better tomorrow where all people can belong._

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

The City of Melbourne is redeveloping the Kensington Community Aquatic and Recreation Centre located within JJ Holland Park in Kensington. The new $68.2 million environmentally sustainable facility is due to open in September 2025 and will feature: a heated 25 -Metre 8 Lane Pool, 700 m2 Health Club, three multi-purpose courts, three large flexible spaces and a Café.

**About the Role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is $31.18 per hour + Superannuation + Y Benefits.

**About You**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- Previous experience in a similar role will be advantageous

**Benefits**

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

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