Office Administrator and Support
2 days ago
Job Overview
We are seeking a proactive, detail-oriented Office Administrator & Sales Support professional to join our growing team. This dual-role position plays a critical part in maintaining efficient day-to-day office operations while supporting our sales team with administrative tasks, order processing, and customer service. The successful candidate will also be expected to learn and support logistics, compliance, and product knowledge specific to our industry.
Key Responsibilities
Administrative Duties
- Manage general office operations, including supplies, equipment, and correspondence.
- Maintain and organise electronic and physical filing systems.
- Liaise with service providers, couriers, and vendors.
- Handle incoming calls and emails, directing them appropriately.
Sales Support Duties
- Assist the sales team with quotes, proposals, and client follow-ups.
- Process sales and purchase orders and maintain CRM records.
- Track order status and communicate delivery timelines with clients.
- Coordinate with suppliers and logistics for timely order fulfilment.
- Support the creation of sales reports, presentations, and data analysis.
- Maintain accurate customer records and facilitate client communications.
Additional Responsibilities (To Be Learned & Supported Over Time)
- Logistics & freight coordination, including dangerous goods handling.
- Packing and processing of stock received.
- Invoice and bill processing in the finance system.
- Understanding and management of stock levels across 3 warehouses.
- Stock takes and expired stock processes.
- Import permit management (AU/NZ).
- Supporting conference preparation and participation.
- Building relationships with key suppliers.
- Customer account reconciliation and point of contact for enquiries.
- Understanding garment sizing, TGA requirements, and medical product compliance.
- Working knowledge of ISO 9001 standards.
- Assisting with special projects as directed by management.
Required Skills & Qualifications
- Proven experience in office administration, sales support, or similar roles.
- Minimum of 3-5 years of office administration or sales support experience.
- Strong organisational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM systems.
- Demonstrated experience in CRM data entry and reporting capabilities.
- Customer-focused mindset with problem-solving capabilities.
- Australian work rights are required for this position.
Preferred Qualifications
- Experience in the medical, healthcare, or scientific industries.
- Familiarity with CRM and Inventory Management systems.
- Understanding of freight and logistics practices, especially within AU/NZ.
What We Offer
- A supportive, collaborative team environment.
- Competitive salary and benefits.
- Opportunities for career growth in a dynamic, fast-paced business.
- Exposure to a wide range of business functions and industry-specific skills.
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