Av Customer Service Representative

1 week ago

Kensington, Australia Wwave Pty Ltd Full time

**Location**: Kensington, VIC
**Employment Type**: Full-Time/Part Time
**Salary**: $55,000-$75,000 base salary + commission

About Wwave Audio Visual

Wwave Audio Visual is a trusted leader in Melbourne’s event industry, delivering audio-visual, lighting, rigging, staging, and power solutions since 2002. With over 25 years of expertise, we cater to corporate, private, and wedding events, ensuring seamless execution and unforgettable experiences. Based in Kensington, VIC, our team of dedicated professionals, combines technical know-how with exceptional customer service to make every event a success, whether it’s hiring a single speaker or managing a large-scale event. Join us and be part of a dynamic team passionate about creating memorable events

The Role

Key Responsibilities
- Prepare and deliver accurate sales quotes for audio-visual equipment hire, from simple speaker packages to comprehensive event setups.
- Process the customer service side of equipment hire orders, including serving customers when they collect/return equipment.
- Build and maintain strong client relationships to foster repeat business and customer loyalty.
- Identify opportunities to upsell equipment or services, tailoring solutions to client needs.
- Update and manage client records in our CRM system for seamless order tracking.

About You
- Strong communication skills with a friendly, client-focused approach.
- Passion for the events industry or audio-visual technology would be great.
- Reliable, organized, and able to prioritize tasks effectively.
- Passion for the events industry or audio-visual technology is a bonus

What We Offer
- **Competitive Compensation**: Base salary of $55,000-$80,000 (based on experience) plus uncapped commission.
- **Comprehensive Training**: Full training on AV equipment, sales processes, and our CRM system, ensuring success for beginners and skill enhancement for seasoned professionals.
- **Career Growth**: Opportunities to progress into senior sales, account management, or technical roles within our growing company.
- **Dynamic Workplace**: Work in our Kensington warehouse, centrally located near Melbourne CBD, with a supportive team passionate about events.
- **Impactful Role**: Contribute to creating memorable events, from intimate weddings to large corporate functions, with Wwave’s industry-leading equipment.

Why Join Wwave?

At Wwave, you’ll be part of Melbourne’s vibrant events scene, helping clients bring their visions to life with a range of audio-visual solutions. Whether you’re starting your career or bringing sales expertise to the table, this role offers a chance to grow and make a difference in a fast-paced, rewarding industry. With our commitment to quality and client satisfaction, you’ll work alongside a team dedicated to excellence. Ready to make events unforgettable? We want you on our team

How to Apply

**Job Types**: Full-time, Part-time

Pay: $55,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- AV/Event Equipment: 1 year (preferred)
- Sales/Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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