Client Service Administrator

**We give you a world of potential**

Are you someone who loves speaking to clients and being organised with your daily administrative tasks? If so, Computershare has a great opportunity for you. As a Client Service Administrator, you will work closely with the Service Delivery Team Leader and be responsible for the day-to-day delivery of high-quality service to our clients and the respective client’s employee share plan participants.

The Employee Share Plans business has three client-facing regions (EMEA, APAC, NA) with Product, Marketing, Information Technology and Operations teams providing global support. Across the globe we support more than 1200 client and 5m share plan participants across 124 countries from 17 operational countries. The total revenue in the business line is more than $300m. We have 1400 employees in 16 countries.

**A role you will love**

Reporting to the Service Delivery Team Leader, you will be responsible for all functions and activities required for our client accounts. This includes responding to internal and external stakeholder enquiries, maintenance of the employee register, processing sales & transfers, and involvement in dividend and sale replacement payment transactions.

**Some of your key responsibilities will include**:

- Responding to enquiries from share plan participants and maintaining the employee register details
- Maintaining reporting and other administrative documents, i.e. calendar of events and procedure documents
- Accountable for meeting service levels through timely and efficient completion of work
- Meeting all internal benchmarks and client requirements
- Ensuring positive relationships are maintained with all internal and external stakeholders
- Proactively identifying improvement ideas and streamlining day-to-day processes to be more efficient and effective

**What will you bring to the role?**
- Ability to manage changing priorities, a great communicator and strong time management skills
- High level of attention to detail
- Ability to work both independently and within a team
- High level of initiative, flexibility and has problem solving skills
- Strong PC skills with a high level of familiarity with MS Office products - specifically Excel
- Knowledge of Employee Share Plans and or the financial services will be highly regarded

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.