Client Service Administrator

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As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.

ABOUT THE ROLE:

- Tullamarine working location
- 1-day WFH
- Monday-Friday 9-5

This role is responsible for coordinating technician schedules and ensuring customer inquiries are managed promptly, professionally, and with a friendly approach. You will also oversee customer invoicing, reporting, and reconciliations. Acting as a key facilitator of information, you’ll handle supplier invoices, support daily operations, generate reports, complete reconciliations, and provide general administrative support.

DUTIES & RESPONSIBILITIES:

Daily Operations and Administration:

- Answer and triage incoming calls.
- Assist with scheduling Security Technicians.
- Manage invoicing and accounts payable.
- Liaise with subcontractors and clients to ensure service standards.
- Monitor and update technician licenses.
- Schedule approved leave and RDOs.
- Provide administrative support to the Victorian Technology team.
- Maintain data systems for files, invoices, contracts, client data, and site information.
- Attend and minute meetings as directed.

Invoicing:

- Handle fortnightly and monthly invoicing, including manual invoices and credit notes.
- Ensure accurate customer billing and resolve queries.
- Reconcile subcontractor accounts and resolve outstanding issues.
- Code invoices and manage accounts payable.

Operations, Administration, and Reporting:

- Assist in producing and distributing monthly P&L reports.
- Maintain standard operating procedures.
- Manage overheads like stationery and consumables.
- Maintain filing systems for installation files and client data.
- Maintain Petty Cash.

WHO WE ARE LOOKING FOR:

- Minimum 2+ years of experience in Accounts Administration, Accounts Payable, or Accounts Receivable
- Scheduling experience is highly regarded
- Exceptional communication and organisational skills
- Strong customer-centric focus
- Ability to work efficiently as part of a team
- Demonstrates initiative and sound judgment
- Confident interpersonal and communication skills
- Advanced computer skills and ability to quickly learn new systems
- Ability to build relationships at all organisational levels
- High-level administrative skills with strong attention to detail

Qualifications and Experience:

- Cert IV in Accounting and Bookkeeping or Cert IV in Business Administration is highly regarded.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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