Service Desk Analyst

5 days ago

Sydney, Australia Healius Full time

**Date**:30 Sep 2024

**Location**: Sydney, New South Wales, AU, 2000

**Company**:Healius

Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.

As we optimise to a future-ready way of working, there's an exciting shift happening at Healius. We are transforming into a stronger, more agile organisation.

**About the Role**

The Healius service desk team comprises a dedicated group of technical analysts located at key locations throughout Australia. They focus on providing excellent customer service and ensuring high satisfaction, all while enhancing their technical expertise. This role will be based at our stunning Sydney Head office close to Town hall.

**Responsibilities**:

- Diagnose and resolve technical hardware and software issues assigned to them.
- Research solutions using available information resources.
- Advise the user on appropriate action; sometimes, the user's education is required.
- Log all service desk interactions and document issue resolution using the ITSM system
- Identify and effectively prioritise situations requiring urgent attention and coordinate with relevant resolver teams.
- Track and route problems and requests and document resolutions.
- Creation of AD accounts and mailboxes
- Contribute to the effectiveness of the IT Operations, including sharing of knowledge and information, documenting processes and procedures

**About You**
- Degree in Information technology
- Previous experience working on a busy service desk
- Microsoft 365 admin experience
- Windows 10/11 experience
- Extensive knowledge of Apple iPhone/iPad/MAC
- Communication skills & empathy
- Ability to learn quickly
- Troubleshooting/problem solving
- Ability to work well under pressure

**How To Apply

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