Client Support Officer, Contracts

Be part of a supportive organisation with a people focused culture
- Use your passion for customer service to be impactful
- Full-time parental leave cover based in Osborne Park

**About CCIWA**
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 125 years. With more than 8,000 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.

**About Apprenticeship Support Australia**

**About the Role**
We have a great opportunity for a motivated individual with sound administrative and customer service skills to join our welcoming ASA team. If you are someone who has excellent attention to detail, time management and that natural ability to build rapport with clients,
- then this may just be the role for you_
- _
Our Client Support Officer, Contracts team work to deliver a broad range of general administrative support that focusses on training contract processing, providing customer service and monitoring contact points with employers and apprentices.

Responsibilities include but are not limited to:

- Receive inbound calls from clients and deal with general advice queries.
- Assess and monitor contract processes to increase accuracy and compliance.
- Complete accurate data entry and maintain databases.
- Provide general and accurate advice to clients on aspects of the Apprenticeship Policy.
- Provide guidance and advice to ASA staff to improve accuracy and compliance across teams.
- Other general admin duties as required.
- Process and submit Training Contract returns.
- Complete accuracy checks and process training contracts.

This role is a
**full-time, 6-month parental leave contract **and is available for immediate commencement.

**About You**
To be successful in this role, you will possess:

- Demonstrated experience in customer service
- Intermediate computer skills with the ability to competently use Microsoft suite of products
- Strong attention to detail
- Excellent phone manner and skills
- Highly developed communication and interpersonal skills with the ability to handle situations in a patient and professional manner
- Ability to work to and achieve KPIs
- Strong time management and organisational skills, with the ability to work fast-paced and to time-critical deadlines
- Police Clearance
- Compliance and contract process knowledge.
- Experience with operating under government regulatory guidelines.

**About our Culture**
We strive to be
- curious, contemporary, impactful, _and
- respectful_. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

***

**What we will offer you**
At CCIWA we have a range of benefits to support our employees which includes:

- Access to free and confidential counselling for employees and their immediate family
- Rest and Relaxation bonus between Christmas and New Year
- Flu Vaccinations
- Flexible work arrangements
- Health insurance discounts
- Salary Sacrificing, CCIWA has rebateable status

**How to apply**
- A cover letter (1-page max)
- An up to date CV/resume

Applications close
**5:00 pm