Training Support Officer

**Role Purpose**

The primary purpose of the Training Support Officer is to provide administrative support to the CEO and the Training, Membership, and Events functions of the Australasian Corrosion Association (ACA). This role will be varied and provide a customer focus and great membership engagement as well as a range of administrative support functions.

**About Australasian Corrosion Association**

**ACA Australia**

The Australasian Corrosion Association (ACA) is a membership-based, not-for-profit industry association promoting the co-operation of academic, industrial, commercial and governmental organisations that are involved with corrosion across Australia, New Zealand, Pacific Island and South East Asia. The ACA aims to disseminate information on all aspects of corrosion and its prevention by providing training, seminars, conferences, publications and other activities related to the industry.

**Key Responsibilities**

Provide reception and first point of contact function for our training services, members and stakeholders and be accountable for responsive and helpful advisory services using good judgement and discretion.

Maintain and continuously improve electronic and manual administrative systems to enhance the professional profile, products, services, information management and efficient and effective operation of the association.

Assist in the establishment of new processes to improve processes and procedures as part of the new business systems about to be implemented.

Support the procurement of products, services and equipment (inc training equipment, consumables with TDC), assist in event and training logistics support (printers, catering, venues etc), and liaise with external service providers and vendors to ensure that all goods, products and services are delivered in a timely manner.

Support the Training Division and CEO with reporting, presentations, and meetings schedule.

Communicate effectively, share information and work cooperatively with team members to contribute to the achievement of individual, team and organisational goals and member experience.

**Capability Profile**

**Key Competencies**
- Accountability - Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve results with limited need for supervision (after onboarding and training).
- Attention to Detail - Is thorough when performing work, adopting procedures, guidelines, policies and business practices to maximise efficiency and productivity.
- Customer Focus - Builds and maintains internal and external customer satisfaction with the merchandise and customer service experience offered by the organisation.
- Administration - understands the need for good systems for office productivity.
- Manage Multiple Priorities - Effectively organises multiple tasks / assignments, to produce work that is accurate, thorough and on time.
- Relationship Building - Builds constructive working relationships characterised by a high level of acceptance, cooperation and mutual regard.
- Communications - a good level of English writing and oral proficiency.
- Safety - Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.

**Qualifications & Professional Association**
- Certificate III in Business Administration or equivalent.

**Work Experience**
- 2 years’ experience in a reception, office administration role highly desirable.
- Experience in a customer service environment.
- Experience with Microsoft Office Programs and working with other software programs would be an advantage.

**Position Specific Requirements**
- Drivers Licence.

**Health, Safety and Equality**

The ACA safety vision is to eliminate work-related injuries and illnesses, unsafe work practices, and promote the health, safety and wellbeing of our team and members.

The ACA is an equal opportunity employer. All recruitment and promotion of employees will be based on merit regardless of sex, race, marital status, sexual preference, religion, age and inclusive of abilities. We aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals.

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- Day shift

Ability to commute/relocate:

- Preston, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)