Application Support Officer

2 days ago


Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $90,000 - $120,000 per year
About Us

Chemist Warehouse is Australia's largest pharmacy retailer with over 17,000 team members and more than 600 stores nationwide. Following our merger with Sigma Healthcare, we're now a Top 50 ASX-listed company with expanding operations across New Zealand, Ireland, and China.

Together, we're transforming healthcare and retail with industry-leading distribution, technology, and people practices — and we want you to be part of this journey.

About the role

Our IT department is looking for an experienced Application Support Officer to join our Enterprise Applications team. The primary focus of this role is to support a wide range of business applications used across key areas such as Retail, Finance, Property Services, and Supply Chain.

You will play an important role in maintaining application stability, ensuring system performance, and providing first and second-level support to end users, primarily across our store network. The role also involves proactive monitoring, incident and request management, and close coordination with third-party vendors.

Working collaboratively with both technical teams and business stakeholders, you will ensure our applications continue to meet the needs of stores and the wider organisation.

Roles Responsibilities
  • Provide first and second-level support for key business applications across Retail, Finance, Property Services and Supply Chain
  • Monitor application health and proactively manage system performance
  • Maintain and support administrative tools, databases, and reporting platforms associated with supported applications
  • Manage user access and functionality of third-party administration tools
  • Troubleshoot and resolve application incidents and requests including identifying underlying problems and proposed solutions
  • Liaise with vendors to coordinate support activities, escalate issues, and follow up on bugs and enhancements
  • Contribute to the Change Management process for bugs and enhancements
  • Perform quality assurance activities including functional and regression testing for application changes, updates, and system enhancements
  • Create and maintain technical documentation, knowledge base articles, standard operating procedures and training materials
About You
  • Previous experience in application support or development
  • Basic SQL skills and understanding of relational databases
  • Familiarity with IT security fundamentals and protocols
  • Exposure to ITIL service management principles and PMO frameworks
  • Experience using service management tools (e.g. ServiceNow)
  • Experience working in a retail pharmacy environment
  • Knowledge of ITL & PMO Frameworks,
  • Knowledge of support processes, tools, and applications
  • Excellent analytical and problem-solving skills, with the ability to learn new systems quickly
  • Highly organised, with the ability to prioritise tasks and manage multiple responsibilities
Benefits
  • Career growth and development opportunities in a supportive and collaborative working environment
  • Access to discounts across all our affiliated brands, as well as other retail partnerships
  • Subsided café on-site
  • Free annual flu vaccinations
  • Access to EAP



  • Preston, Victoria, Australia VACCA - Victorian Aboriginal Child and Community Agency Full time $76,376 - $81,906 per year

    Preston, VIC, Australia, 3072Permanent - Full timeAdd to favourites Favourite View favouritesPosition: Permanent, Full TimeLocation: PrestonSalary: $76,376 - $81,906 plus superannuation and salary packageThe OrganisationThe Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates...


  • Preston, Victoria, Australia Catholic Regional College North Keilor - Keilor Lodge Full time

    Role Description/Criteria Learning Support Officer (Full-Time / Fixed Term Contract)Hours of work - Monday to Friday 8.15am to 4.15pm.Catholic Regional College North Keilor is seeking an experienced and dedicated Learning Support Officer to join our team in a full-time contract role.This position involves providing vital support to students with diverse...


  • Preston, Victoria, Australia Holstep Health Full time $60,000 - $90,000 per year

    · Position: Administrative Support Officer· Location: Preston· Job Type: Full time or 0.8 FTE, Fixed Term until 30 June 2026Join one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery.YOUR NEW...


  • Preston, Victoria, Australia Assist Support Services Full time $45 - $88 per year

    Immediate start available for passionate candidates with metal health experienceMorning Shifts 8:45AM - 11:30AM (Monday, Tuesday and Thursday)Assist Support Services is a fast-growing Disability Support Service. We are passionate about the work we do and support clients with all different types of disability both physical and intellectual. We're looking for...


  • Preston, Victoria, Australia Chemist Warehouse Full time $90,000 - $120,000 per year

    About UsWith more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse Retail is Australia's leading retail pharmacy group and one of the country's most recognised brands. Our ambitious growth strategy has propelled us into international markets including China, Ireland, and New Zealand—with more exciting developments...


  • Preston, Victoria, Australia Council Jobs Full time

    Join Banyule City Council as an Infringement Review &Business Support Officer - support community outcomes and contribute to fair,consistent decision-making.Banyule City Council is seeking a temporary part time InfringementsReview & Business Support Officer to join our Municipal Laws team – a rolethat blends administrative precision, community engagement,...


  • Preston, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $60,000 - $80,000 per year

    THE ROLEThe Administration Officer provides support to the Child Protection program and is responsible for a wide range of administrative and support functions such as; meeting preparation and minutes, processing of expenses, onboarding staff, and maintaining department systems.Attention to detail and teamwork underpin success in this role as well as...

  • Wellbeing Officer

    2 weeks ago


    Preston, Victoria, Australia Holstep Health Full time

    Join Our Growing Team at Holstep Health Job Title: Wellbeing Officer Employment: Permanent - Full time role Location: West Heidelberg At Holstep Health, we are committed to creating a safe, supportive, and healthy workplace where our people can thrive.We are seeking a motivated Wellbeing Officer to join our team and play a key role...


  • Preston, Victoria, Australia Department Of Defence Full time

    The key duties of the position include: The RoleThe APS 4 Admin Officer is accountable under limited direction to perform and achieve moderately complex procedural, operational, administrative and business support work within Joint Training Command Headquarters.The role requires delivery of administrative support to the Senior Executive team; this includes...

  • Payroll Officer

    2 days ago


    Preston, Victoria, Australia Melbourne Polytechnic Full time $82,373 - $88,423 per year

    INSPIRED BY CURIOSITY. UNITED BY PURPOSE. COMMITTED TO YOU.Vacancy Number: 137Position Title: Payroll OfficerEmployment Status: Ongoing, Full TimeDepartment: People & CultureLocation: PrestonAward Classification: Melbourne Polytechnic Academic Professional Staff Agreement (PACCT 6)Salary: $82,373 - $88,423 per annum plus superannuationHours per Week:...