Account Lead

**WHO ARE WE**

TotallyAwesome is a Youth-first specialist marketing and media platform focused on connecting brands with youth in a safe, relevant and effective way. We are driven to make a positive impact for our Youth in the digital world. **At the heart of everything we do is** **Youth**.**

TotallyAwesome offers Youth-first, Youth-safe engagement across thousands of YouTube channels, apps, games and websites. Our extensive research gives us a deep understanding of Gen Z and Gen Alpha, while our ‘zero
- data’, contextual intelligence solutions enable safe digital engagement with a Youth audience. Our Youth-first curated and human moderated technology solutions reach more than 500 million active monthly users across Asia Pacific. From content creation to innovative gaming solutions, we bring excitement to the digital world of our Youth.

Our headquarter is in Singapore, with offices in Australia, Indonesia, Japan, Korea, Philippines and Vietnam.

**JOB RESPONSIBILITIES**

Overview: We are seeking a motivated individual with sharp attention to detail and ambition for growth within the kids' media space.

The Account Lead works in lockstep with the Sales Director and is responsible for overseeing campaign delivery, project management and ensuring client happiness.

**How will YOU contribute to the Team?**

**Project Management / Campaign Management**
- Collaborate with Ad Operations, Publisher and Production Teams to ensure campaign delivery.
- Analyse campaign success metrics based on client needs and brief, and work with the Sales team to understand if there’s an opportunity to upsell or optimise spend to maximise ROI.
- Ownership of client communications for timelines and delivery of assets post campaign confirmation to drive client satisfaction and account retention.
- Project-manage the client portfolio: coordinating with internal departments across our teams in the APAC region.
- Lead the ANZ account management team as a point of escalation and support for team members
- Address client queries effectively and in a timely manner.
- Prepare end of campaign reports and provide actionable insights and learnings for future campaigns.
- Analyze digital campaigns success and recommend ways to optimise future campaigns.
- Collaborate with the Regional Account Director and the rest of the Account Management team to drive projects that develop TotallyAwesome’s media offering. These include testing programmes and automation initiatives.
- Work with the Regional Account Director to analyse and optimise campaign processes and ways of working to improve efficiency and accuracy of campaign delivery and increase team and client satisfaction.

**Supporting Tasks**
- Ownership of administrative processes consistently and constantly look for ways to streamline and automate.
- As a Leader of a small team, you will be responsible for supervising, managing and motivating your team members.
- Assist on tasks assigned by internal stakeholders.

**DESIRED SKILLS AND EXPERIENCE**

**Do YOU have what it takes to succeed?**
- You’re a self-starter; you can clearly demonstrate your ability to get things done without direct supervision and understand what it means to deliver excellence to clients.
- You have 5+ years Advertising/ Marketing/ Media experience including strategy, creative, planning, execution, project management and reporting is desired.
- You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans
- You’re insanely well-organised with excellent communication and stakeholder management skills and a high level of attention to detail.
- You have highly developed project management skills and are able to work with multiple deadlines.
- You are able to work with different teams across multiple geographic regions and timezones.
- You have excellent People Management skills as well as experience in developing people.
- You’re extremely driven to learn and succeed in the Digital Media industry.
- You think logically, even under pressure, and come up with innovative solutions to problems.
- You’re analytical and have a great head for numbers.
- Excellent written and spoken English.

**OUR ETIQUETTE**

At TotallyAwesome, we work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:

- Commitment to care
- Purposeful curiousity
- Play with integrity
- Human by design is in our DNA
- Empower “Awesome” in everyone

Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people.

Finally, we are a team of passionate