 
						Service Designer
7 days ago
**Reference #**:
- JF/JJ2126**Title**:
- Service Designer - User-Centred, Workshops, Journey Maps - Federal Government**Category**:
- ICT**Location**:
- ACT**Work Type**:
- Contract**Remuneration**:
- $Neg**Term**:
- 12 Months + EXT**Description**:
- **Global federal government department with essential projects**:
- **Initial 12 month contract 2 x 12 month extensions**:
- **Exciting opportunity to further your service design career**
One of Australia’s prominent **Federal Government Departments **is looking to engage an experienced **Service Designer **to understand, assess and develop customer journey maps of the current landscape. The **Service Designer** will take a user-centred design approach and rapidly test and iterate designs. The successful **Service Designer **will be offered an initial **12 month** contract along with **2 x 12 month extension** option partnered with a **rewarding hourly rate**.
The successful **Service Designer **will be responsible for, but not limited to:
- Leading/facilitating design and co-creation workshops and sprints as well as presenting concepts to stakeholders and senior executives
- Conducting user research and helping generate tangible insights and designs
- Translating business objectives into service design outcomes
- Ability to define and articulate the future state service vision and develop a holistic service blueprint for the program of work
The successful **Service Designer **will have experience in the following:
- Ability to define and articulate the future state service vision and develop a holistic service blueprint for the
- Ability to solve complex problems in the end-to-end service environment, considering both the customer experience as well as the purpose of internal teams
- Ability to take a user-centred design approach and rapidly test and iterate designs
- Experience facilitating a stakeholder's service/product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
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