Service Designer

7 days ago


Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JJ2126**Title**:

- Service Designer - User-Centred, Workshops, Journey Maps - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + EXT**Description**:

- **Global federal government department with essential projects**:

- **Initial 12 month contract 2 x 12 month extensions**:

- **Exciting opportunity to further your service design career**

One of Australia’s prominent **Federal Government Departments **is looking to engage an experienced **Service Designer **to understand, assess and develop customer journey maps of the current landscape. The **Service Designer** will take a user-centred design approach and rapidly test and iterate designs. The successful **Service Designer **will be offered an initial **12 month** contract along with **2 x 12 month extension** option partnered with a **rewarding hourly rate**.

The successful **Service Designer **will be responsible for, but not limited to:

- Leading/facilitating design and co-creation workshops and sprints as well as presenting concepts to stakeholders and senior executives
- Conducting user research and helping generate tangible insights and designs
- Translating business objectives into service design outcomes
- Ability to define and articulate the future state service vision and develop a holistic service blueprint for the program of work

The successful **Service Designer **will have experience in the following:

- Ability to define and articulate the future state service vision and develop a holistic service blueprint for the
- Ability to solve complex problems in the end-to-end service environment, considering both the customer experience as well as the purpose of internal teams
- Ability to take a user-centred design approach and rapidly test and iterate designs
- Experience facilitating a stakeholder's service/product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.


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