Service Design Analyst

2 days ago


Canberra, Australia Paxus Full time

Seeking for Service Design Analyst to work in support of various Cyber projects within an integrated workforce.

As a Service Design Analyst, you will develop services based on evidence of user needs and organisational outcomes.

Indicative duties include, but are not limited to:

- Design of new or changed service solutions
- Ensuring new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities
- Updating and configuring Service management systems and tools.

**Key knowledge or experience areas include**:

- A minimum of two years experience in Service Architecture or Service Design with exposure to technology architectures and management systems
- ICT Processes, roles and capabilities
- Measurement methods and metrics.
- A minimum of two years of experience in Service Architecture / Service Design.
- Experience in Business Analysis or Solution Analysis with demonstrable record of success and achievement.
- Knowledge of Agile and Waterfall project methodologies.
- Minimum training requirement of ITIL v3 / v4 foundation.

**Desirable**
- Experience with one or more IT Service Management tools / backend IT systems
- Service Design Intermediate/Managing Professional ITIL v3/v4

*

**Note: To be considered for this role you mus have a valid NV1 clearance**

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $80.00 - $100.00 per hour

Schedule:

- 8 hour shift



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