Service Designer
2 days ago
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our Federal Government client is seeking to engage a Service Designer on a contract for 3 months with potential extension for 12 months.
**Position Overview**
**Duties & Responsibilities**:
The role will be responsible for, but not limited to:
- Deliver and design appropriate service design artefacts and communication material as required
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
- Analyse and improve user experience, taking the viewpoint of the end user
- Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
- Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
- Perform additional duties or assume responsibility of functions as directed by the Management from time to time
- Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
- Foster a positive workplace culture
- Perform additional duties or assume responsibility of functions as directed from time to time
**Qualifications, Skills and Experience Required**:
**_Mandatory_**
- Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
- Demonstrated experience in the development and implementation of strategic service design
- Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services
- Proven ability to work as part of a collaborative and highly motivated team.
- Proven ability to deliver in a project and program environment under limited guidance
- Proven ability to identify and plan capability maturity improvements and business process improvements
- Strong communication skills, with the ability to translate between business and technical terminology
- Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
- Demonstrated personal drive and integrity whilst achieving results within legislative parameters
- Experience in and desire to mentor and upskill less experienced team members
**_ Desirable_**
- Relevant tertiary qualifications or requisite experience
- Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.
**Mandatory Requirements**:
- Applicants will be required to obtain a Police Check, and must be able to obtain and maintain Baseline Clearance
-
Service Designer
3 hours ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH102832_1686787165 **Contact** Michelle Somlyay **Posted** about 8 hours ago Service Designer - ** Canberra**: - ** 12 month contract + 1 x 12 month extension**: - ** Must be Australia Citizen with the ability to obtain baseline clearance** **Our...
-
Service Designer
2 weeks ago
Canberra, Australia Modis Full time**Hybrid Working Environment**: - **A security clearance may be required, so an Australian Citizenship required** Are you a talented Service Designer looking for your next amazing project? Well look no further as this might be the role that you have been searching for! Modis has received a requirement from a large federal government department for a...
-
Service Designer
4 days ago
Canberra, Australia Local Peoples Full time**Required Skills And Experience.** **We are looking for**: - Extensive human-centered design experience. - Experienced with design thinking, systems thinking, and agile methodologies. - Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery. - Working with the UX Researchers and...
-
Service Designer
7 days ago
Canberra, Australia Chandler Macleod Full timeAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...
-
Service Designer
4 hours ago
Canberra, Australia NTT Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
-
Service Designer
3 hours ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102841_1686811237 **Contact** Priya Gabriel **Posted** 13 minutes ago **Service Designer** **Macquarie Park (Hybrid)** **12 Months Contract Talent International is working in partnership with a large government organisation to assist in sourcing an...
-
Service Designer
3 hours ago
Canberra, Australia IT Alliance Australia Full timeCanberra, Sydney and Melbourne **Department of Employment and Workplace Relations** One of our **Federal Government** clients is looking for **Service Designer **in **Canberra, Sydney **and** Melbourne.** **We are looking for the following Skills/Experience**: - Demonstrated ability overseeing and participating in research activities, generating insights...
-
Service Designer
2 weeks ago
Canberra, Australia Hudson Australia Full time12-month contract with possible 2 x 12-month extensions - No Award applies for this role: Rates From $120.00 per hour are offered (inclusive of superannuation and casual loading) - dependant on skills and experience. - 8 hours per day - 40 hours per week - Locations: ACT, NSW, QLD, VIC **About Us**: Our Federal Government Technology, Projects &...
-
Service Designer
2 days ago
Canberra, Australia Infinite Talent Group Pty Ltd Full timeOverview - The Experience, Research and Design team in the Simplified Trade Systems Implementation Taskforce takes a human-centred design approach to inform whole of government opportunities to improve the trade experience. The team works closely with other Taskforce teams and partner agencies to understand current trade experience, shape proposed reforms...
-
Service Designer
7 days ago
Canberra, Australia Department of Employment and Workplace Relations Full timeAPS Level 6 - Canberra, ACT; Brisbane, QLD; Melbourne, VIC; Sydney, NSW - $98,105 - $107,880 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...
