Service Designer

3 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Service Designer on a contract for 3 months with potential extension for 12 months.

**Position Overview**

**Duties & Responsibilities**:
The role will be responsible for, but not limited to:

- Deliver and design appropriate service design artefacts and communication material as required
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
- Analyse and improve user experience, taking the viewpoint of the end user
- Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
- Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
- Perform additional duties or assume responsibility of functions as directed by the Management from time to time
- Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
- Foster a positive workplace culture
- Perform additional duties or assume responsibility of functions as directed from time to time

**Qualifications, Skills and Experience Required**:
**_Mandatory_**
- Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
- Demonstrated experience in the development and implementation of strategic service design
- Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services
- Proven ability to work as part of a collaborative and highly motivated team.
- Proven ability to deliver in a project and program environment under limited guidance
- Proven ability to identify and plan capability maturity improvements and business process improvements
- Strong communication skills, with the ability to translate between business and technical terminology
- Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
- Demonstrated personal drive and integrity whilst achieving results within legislative parameters
- Experience in and desire to mentor and upskill less experienced team members

**_ Desirable_**
- Relevant tertiary qualifications or requisite experience
- Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.

**Mandatory Requirements**:

- Applicants will be required to obtain a Police Check, and must be able to obtain and maintain Baseline Clearance

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