Service Designer

2 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Service Designer on a contract for 12 months with potential extension.

**Position Overview**

The Service Designer role is responsible for designing the end-to-end journey of services based on evidence of user needs and strategic outcomes. They will drive improvements to the customer experience across the Agencies products and services through identifying gaps and opportunities for customers across all touch points within both digital and non-digital services to deliver outcomes which supports the delivery of Australia's National Digital Health Strategy.

**Key accountabilities**
- Execution, delivery and advocacy of best practice service design methods and processes supporting the future design of health services or improved customer experiences in existing services.
- Manage the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints, customer segmentation and personas.
- Develop and manage strong stakeholder relationships and work collaboratively across the Agency in order to effectively deliver a customer centric culture and enable improvements and new opportunities.
- Working closely with technology, product, and business teams to identify feasible, practical and cost-effective solutions to identified problems.
- Lead and deliver workshop design and facilitation to support effective information gathering, co-creation and solutioning activities.
- Manage and deliver contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way.
- Lead collaborate and partner closely with Agency technology, product, and business teams to deliver service design projects and outcomes.
- Continually develop and improve the teams design processes and develop new methods and tools.

Key challenges
- Co-ordinating diverse stakeholders across the Agency, within agreed timelines and given the varying expectations, viewpoints, interests and sensitivity of projects
- Ability to navigate and manage complex project needs and timelines
- Balancing competing demands to ensure project objectives are achieved to the required standards and within budget
- Co-ordinating teams where team members are not dedicated resources or may have dual reporting lines and therefore have competing priorities
- Essential requirements
- Leading and working with cross functional teams to identify problems, drive research, and pursue development activities to impactful conclusions under mínimal direction.
- Demonstrating experience creating inspiring user-centred design solutions.
- Strong communication, presentation, facilitation, interpersonal and analytical skills.
- Highly developed coordination and organisational skills and ability to meet deadlines
- Experience supporting complex and cross-Agency programs of work, to ensure delivery within short timeframes and changing priorities
- Ability to communicate and negotiate effectively with all team members, especially those at senior levels
- Ability to make appropriate decisions within the boundaries of this role's delegated authority

  • Service Designer

    1 week ago

    Canberra, Australia Modis Full time

    **Hybrid Working Environment**: - **A security clearance may be required, so an Australian Citizenship required** Are you a talented Service Designer looking for your next amazing project? Well look no further as this might be the role that you have been searching for! Modis has received a requirement from a large federal government department for a...

  • Service Designer

    1 week ago

    Canberra, Australia Hudson Australia Full time

    12-month contract with possible 2 x 12-month extensions - No Award applies for this role: Rates From $120.00 per hour are offered (inclusive of superannuation and casual loading) - dependant on skills and experience. - 8 hours per day - 40 hours per week - Locations: ACT, NSW, QLD, VIC **About Us**: Our Federal Government Technology, Projects &...

  • Service Designer

    2 days ago

    Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Canberra, ACT; Brisbane, QLD; Melbourne, VIC; Sydney, NSW - $98,105 - $107,880 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • Service Design Analyst

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JJ2075**Title**: - Service Design Analyst**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Design programs to make Australia more secure!**: - **Further your Federal Government Career!**: - **Lucrative 12-month contract with 2-year...

  • Lead Service Designer

    2 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Service Design Analyst

    4 days ago

    Canberra, Australia Paxus Full time

    Seeking for Service Design Analyst to work in support of various Cyber projects within an integrated workforce. As a Service Design Analyst, you will develop services based on evidence of user needs and organisational outcomes. Indicative duties include, but are not limited to: - Design of new or changed service solutions - Ensuring new or upgraded...

  • Service Design Manager

    3 hours ago

    Canberra, Australia Rubix Solutions Full time

    $ 1000 / $1200 per day - NV1 clearance, defence work - Long-term project starting soon The Service Design Manager will work within the Systems Integration and Operations (SIO) area of the War fighting Networks and Applications Support Organisation (WSO), War fighting Networks and Applications Branch, ICT Delivery Division, Chief Information Officer Group,...

  • Service Design Analyst

    2 days ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH95134_1666673615 **Contact** Jessica Jurkovic **Posted** about 4 hours ago - ACT and Offsite located - 12 Month + Extension opportunity **The Client** Our Client is is the Australian Government lead agency for cyber security. **The Role** Our Client...

  • Service Design Analyst

    4 days ago

    Canberra, Australia Experis Full time

    **_Role: Service Design Analyst_** **Contract duration**: 12 months **Extension Term**: 12 months **Number of Extensions**: 2 **Location of work**: ACT, Offsite - Attend the Agency's Canberra Office for the first week of their engagement to undertake compulsory training and to meet team members and various Agency personnel. - Travel to Canberra at least...

  • Service Design Analyst

    4 days ago

    Canberra, Australia Halcyon Knights - LogicMelon Full time

    **Job Requirements**: - Contract: 12 months + 2x12 month extension - Eligibility: Australian Citizens with an AGSVA NV1 Clearance essential - Location: Canberra OR Offsite The Role: Our Govt client is seeking a Service Design Analyst to work in support of various Cyber projects within an integrated workforce. You will develop services based on evidence of...