Service Designer

6 days ago


Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Service Designer on a contract for 12 months with potential extension.

**Position Overview**

The Service Designer role is responsible for designing the end-to-end journey of services based on evidence of user needs and strategic outcomes. They will drive improvements to the customer experience across the Agencies products and services through identifying gaps and opportunities for customers across all touch points within both digital and non-digital services to deliver outcomes which supports the delivery of Australia's National Digital Health Strategy.

**Key accountabilities**
- Execution, delivery and advocacy of best practice service design methods and processes supporting the future design of health services or improved customer experiences in existing services.
- Manage the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints, customer segmentation and personas.
- Develop and manage strong stakeholder relationships and work collaboratively across the Agency in order to effectively deliver a customer centric culture and enable improvements and new opportunities.
- Working closely with technology, product, and business teams to identify feasible, practical and cost-effective solutions to identified problems.
- Lead and deliver workshop design and facilitation to support effective information gathering, co-creation and solutioning activities.
- Manage and deliver contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way.
- Lead collaborate and partner closely with Agency technology, product, and business teams to deliver service design projects and outcomes.
- Continually develop and improve the teams design processes and develop new methods and tools.

Key challenges
- Co-ordinating diverse stakeholders across the Agency, within agreed timelines and given the varying expectations, viewpoints, interests and sensitivity of projects
- Ability to navigate and manage complex project needs and timelines
- Balancing competing demands to ensure project objectives are achieved to the required standards and within budget
- Co-ordinating teams where team members are not dedicated resources or may have dual reporting lines and therefore have competing priorities
- Essential requirements
- Leading and working with cross functional teams to identify problems, drive research, and pursue development activities to impactful conclusions under mínimal direction.
- Demonstrating experience creating inspiring user-centred design solutions.
- Strong communication, presentation, facilitation, interpersonal and analytical skills.
- Highly developed coordination and organisational skills and ability to meet deadlines
- Experience supporting complex and cross-Agency programs of work, to ensure delivery within short timeframes and changing priorities
- Ability to communicate and negotiate effectively with all team members, especially those at senior levels
- Ability to make appropriate decisions within the boundaries of this role's delegated authority


  • Service Designer

    2 days ago


    Canberra, ACT, Australia ClearCompany Full time

    We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract.As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.You will be responsible for driving a human-centric and...

  • Service Designer

    2 weeks ago


    Canberra, ACT, Australia Local Peoples Full time

    Join to apply for the Service Designer role at Local Peoples Continue with Google Continue with Google3 months ago Be among the first 25 applicants Join to apply for the Service Designer role at Local Peoples Local Peoples is taking expressions of interest for talented and experienced Service Designers who are passionate about making a positive impact on...

  • Service Designer

    1 week ago


    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$400 - au$600 per day**Service Designer** **12 months contract with strong possible extension thereafter.** **New Castle (1-3 days in office)** **$400- $600 p/day + Super** *** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced...

  • Service Designer

    2 weeks ago


    Canberra, Australia Modis Full time

    **Hybrid Working Environment**: - **A security clearance may be required, so an Australian Citizenship required** Are you a talented Service Designer looking for your next amazing project? Well look no further as this might be the role that you have been searching for! Modis has received a requirement from a large federal government department for a...

  • Service Designer

    1 week ago


    Canberra, Australia Peoplebank Full time

    **Service Designer** - Federal Government Department - Canberra Based - Contract opportunity initial 12 months contract 2x12 months extension option - Open to Australian Citizens with Baseline clearance - Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities...

  • Service Designer

    2 weeks ago


    Canberra, Australia Talent International Full time

    australia australian capital territory contract negotiable**Our Client** Our client is a key Federal Government agency with high-level responsibility for overseeing the development and administration of policies, programs, initiatives and technology that ensure the health and welfare of the Australian population. Working closely with other agencies within...

  • Service Designer

    2 days ago


    Canberra, ACT, Australia Just Digital People Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Just Digital People.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$85.00/hr - A$125.00/hrWe are currently working on SERVICE DESIGNER role within a...

  • Service Designer

    7 days ago


    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$100 - AU$160 per hour **Job Type** Contract **Ref** BBBH92757_1661921407 **Contact** Connie Tong **Posted** about 4 hours ago - **Federal Government opportunity, based in Canberra**: - ** Must be Australian citizen and either hold or be eligible to obtain BASELINE security clearance.** Our...

  • Service Designer

    3 weeks ago


    Canberra, ACT, Australia Local Peoples Full time

    Join to apply for the Service Designer role at Local PeoplesContinue with Google Continue with Google3 months ago Be among the first 25 applicantsJoin to apply for the Service Designer role at Local PeoplesLocal Peoples is taking expressions of interest for talented and experienced Service Designers who are passionate about making a positive impact on public...

  • Service Designer

    3 weeks ago


    Canberra, ACT, Australia Local Peoples Full time

    Join to apply for the Service Designer role at Local PeoplesContinue with Google Continue with Google3 months ago Be among the first 25 applicantsJoin to apply for the Service Designer role at Local PeoplesLocal Peoples is taking expressions of interest for talented and experienced Service Designers who are passionate about making a positive impact on public...