Service Designer

6 days ago

Canberra, Australia HAYS Full time

Long-term contract | Flexible working | Baseline | Centrally located office

**Your new company**

As an experienced Service Designer, you will join a Federal Government agency as they contribute to Australia's economic prosperity by helping Australian businesses, education institutions, tourism operators, governments and citizens through the development of international markets and promotion of international education.

**Your new role**

You will join a dedicated team that takes a human-centred design approach to inform whole of government opportunities to improve the trade experience. The team works closely with other Taskforce teams and partner agencies to understand current trade experience, shape proposed reforms and co-design and test assumptions and ideas with businesses and government. You will:

- Support the planning, facilitation and analysis of user research activities.
- Support the shaping of actionable insights to inform decisions and recommendations.
- Design and facilitate workshops with businesses and Government stakeholders. Workshops may include co-design workshops, prioritisation, research share-backs and feasibility discussions.

**What you'll need to succeed**
- Experience working with various disciplines to solve problems, identify opportunities for improvement and progress shared deliverables
- Ability to bring together a variety of lenses (e.g. user experience and technical feasibility) to produce actionable insights
- Demonstrated experience working in a team to plan, conduct and synthesise user research activities to inform decision-making and reforms.

**What you'll get in return**
- Long-term contract
- Flexible working arrangements
- As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2830696

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