Planning Lead

2 days ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: Workforce Management
- Date Posted: 8 May 2025
- Job Requisition ID: 2174
- Exciting Opportunity to lead & support a team to meet key service delivery targets
- Make an impact and play a key and active role in the resources and logistics team
- Full time, ongoing role

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
This position will lead a team of Workforce Analysts who are responsible for ensuring operations can reach daily optimal performance for all services. The main purpose of the role is to lead and control the end-to-end workforce management processes.

The main purpose of the role is to lead and control the end to end workforce management processes associated with workforce planning, ensuring that TZV achieves optimum utilization of it’s operational staff across all centres.
- Manage, monitor and oversee the end-to-end leave management process to ensure that the business rules and deliverables are achieved
- Recruit, train and maintain operational and support office employees for entry into talent pool programs within the resources and logistics team
- Lead and develop a team of workforce analysts to ensure they are achieving key service delivery targets
- Monitor, evaluate and report on service level target performance and gaps for all services
- Liase with stakeholders to ensure service delivery targets are met

**About You**:

- Ability to manage resources to meet fluctuating workloads and conditions whilst considering the financial implications of decisions made
- Strong people leadership skills and have experience in workforce planning
- Ability to accept and drive change
- Diploma/ Tertiary qualification in a Business Management. Communications, or related discipline

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 25 May 2025.**

**Other Relevant Information**:

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