Emergency Management Planning Coordinator

4 days ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: Emergency Communications Services (ECO)
- Date Posted: 30 May 2025
- Job Requisition ID: 2223
- Seeking a strategic Coordinator in Emergency Communications Services
- Play a critical role with driving continuous improvement for Operational response resources.
- Full time, ongoing role

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The Emergency Management Planning Coordinator is a key and active participant within the Emergency Communications Services (ECS) department, coordinating the delivering of enterprise-wide resilience and emergency planning and response services. This position will co-lead the emergency management services to meet desired customer experiences and outcomes and will influence and drive strategies to ensure TZV can maintain availability and continuity of service during surge events and incidents.

This role is required to participate in an on-call roster and may be required to work reasonable overtime.

Day to day responsibilities include:

- Establish and sustain strong relationships with stakeholders providing influence and input into the management of state-wide and internal incidents
- Guide other departments in formulating and executing exercises specific to their strategic goals
- Accountable and responsible for the design and execution of operational exercises including analysis and formulation of recommendations
- Responsible for maintaining the operational critical incident response plan
- Track and drive recommendations from audits, post incident reviews & reports that impact Emergency Communications Services

**About You**:

- Experience in relationship building, influencing, and negotiating skills in managing incidents and complex resilience and business continuity matters.
- Demonstrated leadership skills with highly developed interpersonal skills.
- An understanding of emergency services, communications centres, emergency management, telecommunications, employee relations and relevant Government Policy ideal
- Maintains a rational and objective approach in a crisis
- A Diploma/Tertiary qualification in emergency management or related discipline and/or substantial experience in managing operational business continuity and/or incident management

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 15 June 2025.**

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