Customer Planning Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
As one of the biggest brands in Australia, we connect with millions of Australians each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

**About the role**:
Are you ready to influence and shape the future of customer planning? We’re looking for a Customer Planning Manager to support the major strategic transformation of customer planning in its new capacity. The variety and depth of work make this a rare and exciting opportunity for someone ready to make a significant impact.

**Why Apply?**:
This is your chance to:

- Shape the customer plan to meet strategic objectives and drive business growth.
- Develop skills that open doors to manager-level roles in customer functions or other areas like commercial or liquor.
- Immerse yourself in a diverse, fast-paced, and ever-evolving role that keeps you learning and engaged.

**Applications close Friday 24th January**

**What You’ll Do**:
Reporting to the Senior Marketing Planning Manager, you’ll
- Co-create and implement a deeply insight-led customer planning process.
- Govern the customer calendar, drive planning processes, shape event plans, and facilitate forums between central marketing and cross-functional teams.
- Support senior stakeholder engagement, ensuring robust planning and processes align with our customer strategy.
- Partner with key stakeholders to align and deliver customer calendar initiatives, strategic projects, and prioritised business objectives.

**About you and your skills**:
Ideally, you come from a retail or FMCG with 5+ years of experience in marketing project management, or from an agency background, with expertise in strategic planning or insights development, leading through to execution.

You’ll bring a proven ability to influence and manage cross-functional stakeholders and lead planning forums.

**You’ll also have**:

- Knowledge of the retail environment and trade planning (desirable but teachable).
- Stakeholder management across a breadth of projects and initiatives.
- A proactive, solution-oriented mindset with strong decision-making skills.

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**What’s in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 143011

Employment Type: Full time