Processing Operations Agent

2 weeks ago

Sydney, Australia Impel Management Pty Ltd Full time

Great opportunity to get into the Finance industry
- CBD location
- Must be fluent in Mandarin

Our client is looking for Processing Operations Agents to join their team. If you're a dynamic individual who loves a fast-paced work environment and is looking for an exciting opportunity, we want to hear from you

As a Processing Operations Agent, you will play a crucial role in ensuring the smooth operation of our business. You will be responsible for managing and processing our daily operations, working closely with our team to ensure all tasks are completed efficiently and accurately.

**Responsibilities**:

- Utilize various systems, including IBM Cognos, to generate reports on the daily operation's capacity and status.
- Investigate and resolve pending cases utilizing our CRM system (e.g., deposit trace, chargeback, or refund).
- Evaluate potential solutions to make effective decisions in situations of uncertainty.
- Communicate in writing with external stakeholders to facilitate smooth operation.
- Collaborate with other departments to establish effective controls for planned funds distribution.
- Assist the team in clarifying inquiries from other departments.

**Requirements**:

- Mandarin speaking
- Experience in data processing or a related field is preferred.
- Great attention to detail.
- Strong time management skills
- MS Office Proficiency

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