Global Forwarding Agent- Air Import Operator

2 days ago

Sydney, New South Wales, Australia C.H. Robinson Full time

C.H. Robinson is currently seeking a Global Forwarding Agent (Air Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.
You'll work closely with customers from the initiation of shipments through to completion, overseeing all related tasks, maintaining daily communication, managing reporting, and handling emails. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.
Candidates with non-industry backgrounds who demonstrate a strong customer service mindset and a willingness to learn are welcome to apply.
Location:
Mascot, Sydney. A hybrid, flexible work arrangement applies.
DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute and coordinate shipment tasks as per customer SOPs- booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.
Create, maintain, and update accurate shipment data in Navisphere
Provide quotes based on customer and network needs, and ensure full pricing understanding
Offer track and trace services and generate shipment documents
Maintain high data integrity across all shipment details including INCOterms, routing, dates, and documentation
Facilitate Relationships:
Build strong customer relationships through timely responses and issue resolution
Communicate clearly and effectively with customers, agents, C.H. Robinson offices, and external vendors
Foster a positive team environment
Support new customer implementations and participate in business meetings as needed
QUALIFICATIONS
Required:
High school diploma/ TAFE/ Graduate Degree or equivalent
1 - 3 years of freight forwarding operations / logistics and supply chain industry or similar experience
Preferred:
Values a diverse and inclusive work environment
Strong communication skills with the ability to prioritise, multitask, and deliver exceptional customer service with a client-focused mindset
Excellent follow-up and coordination with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor's degree
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

  • Global Forwarding Agent- Air Import Operator

    5 days ago

    Sydney, New South Wales, Australia C.H. Robinson Full time

    Job ID: R45440**Global Forwarding Agent- Air Import Operator**Primary Location: Mascot, New South Wales AustraliaC.H. Robinson is currently seeking a Global Forwarding Agent (Air Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full...

  • Global Forwarding Agent- Air Import Operator High Salary

    4 weeks ago

    Sydney, New South Wales, Australia C.H. Robinson Worldwide Full time

    Global Forwarding Agent- Air Import Operator page is loadedGlobal Forwarding Agent- Air Import OperatorApply remote type Hybrid locations Mascot, New South Wales Australia time type Full time posted on Posted 5 Days Ago job requisition id R45440C.H. Robinson is currently seeking a Global Forwarding Agent (Air Import Operator)to join our operations team in...

  • Import Air Operations

    5 days ago

    Sydney, New South Wales, Australia People In Focus Full time

    Control import air operations with real customer focus- Located in Botany- Rotating weekend roster with paid overtimeThis global freight forwarder is keen to add to their already impressive operations team located in Botany. There is a rotating weekend roster with paid overtime.**To be considered for this role you must possess hands-on experience in import...

  • Global Forwarding Agent

    3 days ago

    Sydney, New South Wales, Australia C.H. Robinson Full time

    Job ID: R45441**Global Forwarding Agent - Ocean Import Operator**Primary Location: Mascot, New South Wales AustraliaC.H. Robinson is currently seeking a Global Forwarding Agent (Ocean Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full...

  • Import Operations

    7 days ago

    Sydney, New South Wales, Australia People In Focus Full time

    Global Freight Forwarder- South / West location - onsite parking- Salary + BonusThis well-established international freight forwarder located in Sydney's South/West is currently searching for an experienced Import Operator to join the team. In this role you will be accountable for the accurate and timely processing of end-to-end Import Air & Sea Freight...

  • Import Sea Operations

    7 days ago

    Sydney, New South Wales, Australia People In Focus Full time

    Modern office facilities- Onsite parking available- Long term career opportunities**The company**:This company is a an award winning Global freight forwarding & logistics provider that has over 200 offices worldwide and specialises in air, ocean, customs brokerage, warehousing, import/export, project and supply chain management. They have their own warehouse...

  • Import / Export Operations

    7 days ago

    Sydney, New South Wales, Australia People In Focus Full time

    Supportive management- Close to public transport- Additional training providedOpportunity for an experienced Import / Export Operator to join this Global Freight Forwarder located in Alexandria. In the role you will be responsible for all aspects of operations, import, export, air and sea shipments. This is an excellent opportunity for someone looking to...

  • Global Forwarding Agent

    1 week ago

    Sydney, New South Wales, Australia C.H. Robinson Worldwide (AU) Pty Ltd Full time US$80,000 - US$120,000 per year

    C.H. Robinson is currently seeking a Global Forwarding Agent (Ocean Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.You'll work closely with...

  • Global Forwarding Agent

    2 weeks ago

    Sydney, New South Wales, Australia C.H. Robinson Full time US$80,000 - US$120,000 per year

    C.H. Robinson is currently seeking a Global Forwarding Agent (Ocean Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.You'll work closely with...

  • Junior Air Operator

    5 days ago

    Sydney, New South Wales, Australia Pace Appointments Full time

    Pace NSW have partnered with global market leader in the freight forwarding industry and they are now on on the lookout for a hard-working, energetic, and motivated Junior Air Freight Operator to join their Sydney Office. This position plays a critical role in the day-to-day operations with a primary focus on Export Airfreight operations, supporting the...