Operations Agent-Sps

**What you'll be working on**

Go behind the scenes in our operations team. Our Operation Agents are committed to sorting our freight and ensuring all shipments move through our depots seamlessly and with care, so that we can deliver on our service promises. Processing our customer's shipments takes a huge team of operational Handlers, on the ground tackling and coordinating a high volume of freight to ensure our customers can deliver for their customers.
- Load and Unload trucks/containers and process stock into warehouse.
- Complete system transactions for outbound / inbound orders
- Assist in picking, dispatching and processing orders for our customers
- Generate operations reports
- Sort consignments to the correct delivery area
- Assist in customer inquiries and ensure they are dealt with in a timely manner
- Handle stock discrepancies or damaged stock
- Work together as a team to ensure efficient turnaround times

**What you will bring to the team**:

- Previous warehouse experience desirable
- Previous experience in picking is highly desirable
- Forklift license is highly desirable
- Previous shipping experience desirable
- Outstanding customer service experience
- Safety focused with an understanding of chain of responsibility
- Exceptional written and verbal communication
- The ability to adopt our 'Safety Above All Culture'
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it's professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Uniform provided, including safety shoes
- Safety Above All Culture
- Health & wellness, work-life balance programs, employee assistance, and rewards and recognition programs
- Special employee discounts on medical insurance, travel packages, computers, electronics, and much more

**Who are we?**

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next.

We're team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job, here you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested?**

Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.

Please note that this position is a 'Senior Operation Agent' role, and the title of this role will be 'Operations Agent-SpS-Senior' in line with the global FedEx title structure.

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