Guest Service Agent

1 week ago


Sydney, Australia Operations Full time

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**The Role**

We are looking for passionate and service-oriented individuals to join our Front Office team as **Guest Service Agents (on part-time & full-time basis)**. In this guest-facing role, you will be the first and last point of contact, delivering a warm welcome on arrival and a heartfelt farewell at departure. Your attentiveness, professionalism, and genuine care will ensure every guest enjoys a seamless and memorable stay.
- Greet and welcome all guests in a warm, professional, and friendly manner. Open doors and assist guests or visitors entering and leaving the property. Proactively anticipate guest needs and offer assistance before being asked.
- Update and confirm billing details, ensuring credit cards are captured on arrival and accounts are correctly routed to third parties.
- Update guest reservations with appropriate OPERA codes, traces, preferences, and comments.
- Prioritize special requests such as early arrivals, VIPs, long stays, connecting/adjacent rooms, return guests, and specific room setups to ensure readiness for individual arrival times.
- Input and manage wake-up calls for in-house guests.
- Action departmental trace reports efficiently.
- Set up VIP folders for next day arrivals and ensure all arrangements meet luxury standards.
- Manage luggage storage, parcel retrieval, and inventory of loaned items, ensuring timely collection or return before check-out.
- Perform currency exchanges, process cash payments, and handle paid-outs in compliance with established procedures.
- Stay informed about the hotel’s offerings, special events, and promotions to provide accurate and up-to-date information to guests.

**Talent Profile**
- A friendly personality with a strong passion for fostering positive guest relations.
- Experience in a similar role at luxury hotels, resorts, or commercial facilities.
- Familiarity with Property Management Systems (PMS) and hotel systems, such as Opera Cloud and KnowCross.
- Ability to work rotating rosters over a day week.
- Proficient in both written and spoken English.
- Must have valid working rights in Australia.

Working with Capella Sydney
- Join a vibrant and nurturing workplace.
- Work in elegantly designed areas while enjoying amenities in a historic building.
- Benefit from online LinkedIn training courses aimed at your personal and professional growth.
- Savour complimentary meals during your shifts.
- Enjoy discounts for hotels and group bookings.
- Employee Assistance Program (EAP) provides confidential counselling and support.
- Celebrate your birthday with special leave.
- Embrace opportunities for growth and advancement within the organisation.


  • Guest Service Agent

    2 weeks ago


    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Guest Service Agent | Full Time and Part Time Join to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & Resorts Guest Service Agent | Full Time and Part Time Join to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & Resorts As a Guest Service Agent, you will be the first point of contact for our...

  • Guest Service Agent

    4 hours ago


    Sydney, New South Wales, Australia Pro-invest Careers Full time

    About Us:Pro-invest Group is a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...

  • Guest Service Agent

    2 weeks ago


    Sydney, Australia Spare Staff Full time

    **Spare Staff **is hiring **Guest Service Agent** for **Ibis Styles Sydney Central** **How to apply**: Application can be submitted on this link for review: Conveniently located in the heart of Sydney CBD, we are now taking expressions of interest for Guest Service Agents (FT/PT/Casual) in our newly rebranded Ibis Styles Sydney Central. Be part of the...

  • Guest Service Agent

    4 weeks ago


    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Guest Service Agent | Full Time and Part TimeJoin to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & ResortsGuest Service Agent | Full Time and Part TimeJoin to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & ResortsAs a Guest Service Agent, you will be the first point of contact for our...

  • Guest Service Agent

    4 weeks ago


    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Guest Service Agent | Full Time and Part TimeJoin to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & ResortsGuest Service Agent | Full Time and Part TimeJoin to apply for the Guest Service Agent | Full Time and Part Time role at IHG Hotels & ResortsAs a Guest Service Agent, you will be the first point of contact for our...

  • Guest Service Agent

    4 days ago


    Sydney, Australia Mantra 2 Bond Street Full time

    **Mantra 2 Bond Street **offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour. With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Service Agent

    23 hours ago


    Sydney, New South Wales, Australia Crystalbrook Collection Full time

    Crystalbrook Albion is a stunning 32-room boutique luxury hotel located on Albion St, Surry Hills, close to the Central train line and light rail stations.Our team is small, friendly, and supportive.At Crystalbrook Collection, we do things differently.Driven by our mission toharness the spirit of wonder, we embraceresponsible luxurywithpositivity,...

  • Guest Service Agent

    2 days ago


    Sydney, New South Wales, Australia Crystalbrook Collection Full time

    Crystalbrook Albion is a stunning 32-room boutique luxury hotel located on Albion St, Surry Hills, close to the Central train line and light rail stations. Our team is small, friendly, and supportive.At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity,...

  • Guest Service Agent

    2 weeks ago


    Sydney, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2025301211 **Location**: Sydney CBD Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office...

  • Guest Services Agent

    2 weeks ago


    Sydney, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Sydney **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so...