Junior Operations Agent

Priority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we're looking for a motivated Junior Operations Agent to join us If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from you

Who we are

Priority Worldwide is a global Freight Forwarder offering comprehensive compliance and international trade consulting services. Deeply committed to corporate environmental responsibility, the company strives to create a sustainable work environment while delivering advanced technology and a wide range of services to ensure the Ultimate Customer Experience. Our philosophy emphasizes team cooperation and employee awareness, driving the growth of new, sustainable business opportunities.

When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.

Position Overview

Priority Worldwide is seeking a reliable and motivated Junior Operations Agent to join our growing Sydney team. This early-career role is ideal for someone with some exposure to international freight forwarding, strong customer service skills, and a collaborative mindset. As part of our operations team, you will help manage shipments from booking to delivery, ensuring freight moves efficiently, accurately, and in compliance with international regulations. You'll work closely with clients, carriers, and internal teams to support the successful movement of air and ocean cargo. A strong attention to detail and a willingness to learn are essential, as you'll be gaining hands-on experience with all aspects of freight forwarding, including documentation, routing, customs procedures, and vendor coordination.

Operations Support

• Coordinate international air and ocean shipment
• Book cargo, prepare documentation (AWB, BL, customs files), and monitor pre-alert
• Assist with quoting and rate negotiation to support cost-effective shipments
• Handle shared inboxes and respond to client requests promptly and professionally
• Ensure documentation is accurate, compliant, and delivered on time
• Provide outstanding customer service and communication
• Assist with onboarding and SOP creation for new clients
• Help maintain strong relationships with customers through timely updates and support
• Support senior staff with vendor interactions and compliance follow-up
• Help process agent quote requests (EXW, FCA/FOB) and invoicing for routed shipments
• Learn how to develop and maintain key vendor relationships

Team & Facility Responsibilities

• Uphold security and compliance standards in the office
• Maintain a clean and environmentally responsible work environment
• Participate actively in team meetings and continuous learning initiatives

Basic Requirements

• 1+ year of experience in freight forwarding or international logistics
• Familiarity with air and ocean shipment processes
• Post-secondary education in logistics or a related field preferred
• Strong communication, organizational, and problem-solving skills
• Eagerness to learn and adapt in a fast-paced environment
• Experience with CargoWise One is a plus
• Ability to type 35+ WPM and work confidently across Windows and/or Mac systems
• Candidates must be legally eligible to work in Australia; relocation assistance is not available for this position

Benefits and Compensation

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons

• Base Salary AUD55K-AUD70K, annually, depending on experience
• Paid Time Off
• 3 Days of Paid Time off for Volunteer Work
• Quarterly Bonus Program

Priority Worldwide is an equal opportunity employer. We are committed to merit-based hiring and creating a fair and equitable workplace for all employees.