Operations Support Agent

4 weeks ago

Sydney, New South Wales, Australia FedEx Australia Full time
Overview

Join to apply for the Operations Support Agent role at FedEx Australia

Position Title: Operations Support Agent

Job Details

Job Type: Permanent Part-Time

Hours: 8:00 AM - 12:00 PM (Mon-Fri) (20 hours per week)

Responsibilities
  • Assist customers with dropping off export freight and arranging export documentation.
  • Provide quotations for export services and process customer enquiries.
  • Facilitate inbound package collections and handle package tracking requests.
  • Process payments accurately via cash or credit card.
  • Deliver professional, friendly, and efficient customer service at all times.
  • Support other service center tasks as required.
Qualifications
  • Minimum Education: Secondary education or equivalent
  • Minimum Experience: At least two (2) years of relevant work experience
  • Knowledge, Skills And Abilities: Fluent in English with excellent verbal communication skills; well-spoken, well-presented, and customer-oriented; ability to work effectively in a fast-paced service environment; previous experience in customer service or freight/logistics (preferred but not essential).
Equal Opportunity

FedEx was built on a philosophy that puts people first. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.


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