Implementation Manager

3 days ago


Southport, Australia G'day Group Full time

**Work options**: Hybrid

2 Days in the Office | 3 Days from Home
- Growth Opportunity + Personal Development
- Hybrid Working Arrangements | 3 Days from Home
- Work on the Gold Coast = Sun, Surf and Success

**About Us**

Be a part of the team revolutionizing Australian tourism G'day Group, a leader in regional travel experiences, is looking for innovative thinkers to support **Bookeasy, a vital business within the G'day Group**, through our Support Office and tech teams. We're not just building software; we're building the future of travel for over 300 locations. If you're ready to use your tech skills to drive growth and employee well-being, join us

**Our Benefits**
- **Health & Wellbeing**: Flexible work, EAP, discounted health cover, BeWell program.
- **Generous Leave**: Parental, volunteer, study leave, plus option to purchase more.
- **Development Focus**: Leadership programs, training support, professional memberships.
- **Employee Savings**: Discounts on accommodation, experiences, salary packaging.
- **ESG Commitment**: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

**Your New Role**

Design and deliver onboarding/training for customers (Enterprise, Operators, Destinations) and staff. Coordinate implementation, facilitate engaging training (online/in-person), and drive feature adoption. Bridge the gap between customers and internal teams for smooth implementations. Focus on continuous program improvement. Ensure strong, ongoing customer outcomes.
- ** Curriculum Development**: Design and deliver onboarding/training for customers & staff (live, webinars, self-paced). Measure & refine effectiveness.
- ** Client Onboarding**: Manage end-to-end onboarding for new customers, ensuring smooth transitions and consistent delivery.
- ** Training & Support**: Facilitate customer & internal training to drive feature adoption and maintain ongoing engagement.
- ** Stakeholder Management**: Act as the main point of contact between customers and internal teams, managing expectations.
- ** Continuous Improvement**: Track progress, gather feedback, resolve issues, and contribute to product/process improvements.

**Your Skills and Experience**
- ** Experience**: Onboarding/Training in SaaS, Tourism Tech (or similar).
- ** Industry Knowledge**: Strong understanding of tourism industry, especially Operators/Destinations.
- ** Training Expertise**: Proven ability to design/deliver engaging adult learning programs.
- ** Communication Skills**: Excellent communication & facilitation skills.
- ** Technical & Results-Oriented**: Proficient, adaptable, and passionate about customer experience & outcomes.

**Join G'day Group**: Disrupt, innovate, and ignite your career
- Police check & driver's licence required for this role._

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