Implementation Manager

3 days ago

Southport QLD, Australia G'DAY Group Full time $90,000 - $120,000 per year

Work options: Hybrid

2 Days in the Office | 3 Days from Home

  • Growth Opportunity + Personal Development
  • Hybrid Working Arrangements | 3 Days from Home
  • Work on the Gold Coast = Sun, Surf and Success

About Us

Be a part of the team revolutionizing Australian tourism G'day Group, a leader in regional travel experiences, is looking for innovative thinkers to support Bookeasy, a vital business within the G'day Group, through our Support Office and tech teams. We're not just building software; we're building the future of travel for over 300 locations. If you're ready to use your tech skills to drive growth and employee well-being, join us

Our Benefits

  • Health & Wellbeing: Flexible work, EAP, discounted health cover, BeWell program.
  • Generous Leave: Parental, volunteer, study leave, plus option to purchase more.
  • Development Focus: Leadership programs, training support, professional memberships.
  • Employee Savings: Discounts on accommodation, experiences, salary packaging.
  • ESG Commitment: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

Your New Role

Design and deliver onboarding/training for customers (Enterprise, Operators, Destinations) and staff. Coordinate implementation, facilitate engaging training (online/in-person), and drive feature adoption. Bridge the gap between customers and internal teams for smooth implementations. Focus on continuous program improvement. Ensure strong, ongoing customer outcomes.

  • Curriculum Development: Design and deliver onboarding/training for customers & staff (live, webinars, self-paced). Measure & refine effectiveness.
  • Client Onboarding: Manage end-to-end onboarding for new customers, ensuring smooth transitions and consistent delivery.
  • Training & Support: Facilitate customer & internal training to drive feature adoption and maintain ongoing engagement.
  • Stakeholder Management: Act as the main point of contact between customers and internal teams, managing expectations.
  • Continuous Improvement: Track progress, gather feedback, resolve issues, and contribute to product/process improvements.

Your Skills and Experience

  • Experience: Onboarding/Training in SaaS, Tourism Tech (or similar).
  • Industry Knowledge: Strong understanding of tourism industry, especially Operators/Destinations.
  • Training Expertise: Proven ability to design/deliver engaging adult learning programs.
  • Communication Skills: Excellent communication & facilitation skills.
  • Technical & Results-Oriented: Proficient, adaptable, and passionate about customer experience & outcomes.

Join G'day Group: Disrupt, innovate, and ignite your career

Police check & driver's licence required for this role.

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