Events Operations Manager

1 day ago

Southport, Australia Southport Sharks Full time

**What are the perks...**
- competitive salary
- meal allowance
- free gym membership
- accor accommodation discounts
- food & beverage discounts

**Southport Sharks...**

An amazing opportunity has become available and we are seeking an Events Operations Manager to join our team on a full-time basis.

**Who we are...**

Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with a capacity for 1000 people and 120 room Mantra Hotel on site.

**The Unique Role...**

You'll be an integral part of the Events leadership team, working amongst the action. This role is a hands-on position and is responsible for delivering service excellence by ensuring that clients & guests have an exceptional event experience. To maintain operational functionality of the Events Centre and manage all aspects of Events Operations from the set-up process, event delivery and pack down across all event styles.

In this fast-paced role, you will be responsible for the following:

- Support the wider Southport Sharks brand via open communication and assistance of the broader team as required.
- Liaise with guests, contractors, management team, kitchen, and service staff with a view to delivering exceptional service to clientele.
- Manage budgets & implement cost control measures proactively to maximise operating profit.
- Ensure that all equipment stays in a clean, safe, and working order & complies with WH&S requirements.
- Plan and prioritise duties of staff and self to deliver appropriate levels of service.
- Regular formal and informal training of self and staff to maintain the standard of service provided during events.
- Remain visual and present on the floor for major events as staff support, leadership, and client contact.
- Demonstrate managerial leadership to the Events floor staff by improving team morale, coaching team, resolving conflict and being the direct contact for staff.
- Liaise with Events Sales & Coordination team to plan execution of events and assist in problem solving.
- Adapt working days/times in accordance with operational requirements including late nights, weekends, and public holidays.
- Proactive revenue and COGS monitoring, adhering to the budget.
- Write and update Standard Operating Procedures as required.

**Preferred skills and experience...**
- Minimum 5 years experience working in a management/supervisory role in high volume Events/Operations
- Strong experience with financials including Income/Expenditure
- Experience in a leadership/supervising
- Advanced computer skills and Microsoft Suite
- Experience with Rostering
- Outstanding communication skills and excellent customer service focus
- Current Queensland Certification in RSA
- Prior Ivvy knowledge favourable

This position works on a rotating roster where days will vary, and can involve weekend work due to the nature of events.

**APPLY NOW

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