Team Leader, HR Operations

**Responsibilities**:

- Team Leadership: Manage and lead a team of 2-3 HR Operations professionals, providing guidance, support, and coaching to ensure the team's success in delivering exceptional HR services.
- HR Operations Management: Oversee and execute HR operational processes, including but not limited to employee lifecycle management, onboarding, offboarding, benefits administration, payroll coordination, HRIS management, and compliance.
- Process Improvement: Continuously review and enhance HR operational processes to streamline workflows, increase efficiency, and deliver a seamless employee experience. Identify areas for improvement, develop action plans, and implement best practices.
- Stakeholder Management: Collaborate with internal stakeholders, including HR Business Partners, Talent Acquisition, Payroll, and other departments, to ensure smooth coordination and integration of HR operations activities.
- Compliance and Policy: Stay updated with relevant employment laws, regulations, and HR best practices to ensure compliance across all HR operational activities. Develop a strong understanding of Link Group policies and employment agreements to help answer employee queries successfully
- Employee Experience: Champion a positive and employee-centric HR experience, ensuring timely and accurate responses to employee inquiries, addressing concerns, and fostering a supportive work environment.

**Requirements**:

- Bachelor's degree or graduate certificate in Human Resources, Business Administration, or a related field highly desirable. Relevant HR certifications are a plus.
- Proven experience (3+ years) in HR operations, with a focus on managing end-to-end HR processes and leading a small team.
- Strong knowledge of HRIS systems, payroll processes, benefits administration, and employment laws/regulations.
- Demonstrated experience in process improvement, driving operational efficiencies, and implementing best practices.
- Outstanding MS Office skills, particularly in terms of creating and processing letters/documentation
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.