Customer Success Manager
3 weeks ago
We are a leading provider of data centre services, committed to delivering world-class solutions to our customers. Our mission is to be the leading customer-centric data centre services company, and we are passionate about what we do.
Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers' success throughout their entire journey, from onboarding to project delivery, adoption, and renewal.
Key Responsibilities:- Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams, and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes.
- Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement, and installation within the data centres.
- Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations.
- Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders.
- Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements, and process quality, ensuring continuous enhancement of service delivery.
- Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.
This is an exciting opportunity to join a dynamic and growing company, and we are open to applications for candidates based in Adelaide, Brisbane, Melbourne, Perth, and Sydney.
Requirements:- Minimum 3-5 years of experience in service delivery, project management, or a similar customer-facing role, with a focus on managing complex projects.
- A strong background in customer relationship management, ensuring that customer needs are met throughout the project lifecycle.
- Data centre experience is desirable, though not essential.
- A degree in IT, Business, or a related field is preferred but not required if you have relevant experience.
We are committed to building a diverse and inclusive workforce, and we welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.
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