Customer Success Advocate
2 weeks ago
About the Role
Cisco is seeking a highly skilled Customer Success Advocate to join our Customer Experience (CX) team. As a key player in our CX Operating Model, you will focus on delivering personalized, proactive, and predictive interactions that drive value creation for customers across our portfolio of products, software, and services.
Key Responsibilities
- Enable key partners to drive the adoption of Cisco software through available programs, including our established Lifecycle Adoption Program (LCA).
- Support partners in delivering defined Success Programs, which target the adoption of specific software products, and initiatives with their customers, providing feedback to optimize these programs.
- Facilitate workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
- Act as a liaison between partners and Cisco's CX product teams, providing feedback to inform product development and enhancements.
- Monitor and report on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Requirements
- 3+ years of experience in the technology industry.
- Good understanding of IT/Infrastructure & Software.
- Experience developing software use cases with customers.
- Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services.
What You'll Bring
You are a dynamic and strategic individual with a strong focus on enabling partners to drive customer adoption of solutions and maximize their success. You will bring an entrepreneurial spirit to the role, helping shape and develop new processes and tools that support our customers' Customer Experience systems.
About Cisco
Cisco is a leader in the technology industry, and our CX team is at the forefront of innovation. We are committed to delivering exceptional customer experiences and driving business growth through strategic partnerships. If you are passionate about making a difference and eager to be at the forefront of CX innovation, we encourage you to apply for this exciting opportunity.
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