Senior Client Services Manager

3 weeks ago


Griffith, Australia Dementia Australia Full time

At Dementia Australia, we are seeking a skilled Senior Client Services Manager to lead our client service team in Griffith. As a key member of our team, you will be responsible for providing leadership and guidance to ensure a coordinated and consistent approach to service delivery.

About the Role

This part-time permanent position (9 days/fortnight) offers a competitive salary package with opportunities for career growth and development. You will report directly to the State Manager Client Services and work closely with cross-functional teams to achieve our organisational goals.

  • Provide strategic leadership and direction to the client service team to deliver high-quality services to people impacted by dementia.
  • Collaborate with stakeholders to identify client needs and develop solutions to improve service delivery.
  • Oversee the implementation of administrative procedures to enhance efficiency and effectiveness.
  • Maintain strong relationships with clients, carers, and families to ensure their needs are met.
What We Offer

We offer a range of benefits, including:

  • A competitive salary package up to $99,930 per annum.
  • Flexible, hybrid work arrangements to support your work-life balance.
  • Access to discounts and savings at over 450 retailers across Australia.
  • Wellbeing programs and access to free and confidential counselling sessions.
Requirements

To be successful in this role, you will need:

  1. Relevant tertiary qualifications in a relevant discipline (health/allied health/social services sectors) and experience in a similar position.
  2. Experience in overseeing a service delivery team in a community, health or disability service setting.
  3. Extensive experience working with people with dementia as well as carers and families and an understanding of relevant Service Systems.
About Us

Dementia Australia is the national peak body and source of trusted information, education, and services for people living with dementia and those involved in their care. We advocate for positive change and support vital research to improve the lives of people affected by dementia.



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