Senior Technical Solutions Expert

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $109,309 - $187,569
Job Summary
As a Senior Technical Support Engineer, you will be responsible for delivering exceptional technical support to customers. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment.

Responsibilities
You will own, investigate, and solve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices. Additionally, you will lead in building communities with peer delivery roles, share knowledge through readiness programs, technical coaching, and mentoring of others. Furthermore, you will deepen your technical and professional skills to resolve complex customer issues through training and readiness activities.

Qualifications
To be successful in this role, you must have 5+ years of technical support, consulting, or IT experience, or a Bachelor's Degree in Computer Science, IT, or a related field, plus 3+ years of relevant experience. Strong communication skills in English, both spoken and written, are essential. You must also be able to interact effectively with customers to gather information and possess proven troubleshooting skills. Cross-team collaboration, logical and critical thinking, passion for technology and customer support, and understanding of cloud and on-premise computing are highly desirable.

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