Tenant Relations Manager

3 days ago

Brisbane, Queensland, Australia beBeeTenancy Full time $90,000 - $110,000

About Specialist Disability Accommodation

We provide a range of services to empower NDIS participants to live with independence, dignity, and choice.

Job Description

The primary point of contact for SDA tenants, their families, and support networks will deliver an exceptional end-to-end customer experience.

This role is central to building trust, effectively managing tenancies, and fostering long-term relationships that reflect our core values of inclusion, respect, and quality.

We are looking for a dedicated professional who can serve as the liaison between tenants, Supported Independent Living (SIL) providers, and other key stakeholders.

  • Manage Tenancy Relationships: From onboarding through to ongoing engagement and retention.
  • Liaison: Between tenants, SIL providers, and other key stakeholders.
  • Property Viewings and NDIS Enrolment: Coordinate property viewings, tenancy agreements, and NDIS enrolment processes.
  • Community Engagement: Plan and deliver on-ground engagement activities, including community events, provider outreach, and participant information sessions.
  • Lead Generation: Drive lead generation by identifying potential tenants, building referral pathways, and developing relationships with SIL providers, support coordinators, and community networks.
  • Tenant Feedback: Monitor and respond to tenant feedback to continuously improve service delivery.
  • Tenancy-Related Issues: Resolve tenancy-related issues promptly, with a focus on positive outcomes and compliance.
  • Record Keeping: Maintain accurate records in line with NDIS, SDA, and tenancy legislation.
Required Skills and Qualifications
  • Experience: Demonstrated experience in tenancy management, community housing, disability services, or a related field.
  • NDIS Knowledge: Strong understanding of the NDIS, particularly SDA housing requirements.
  • Community Engagement: Experience in community engagement, stakeholder management, or sales/lead generation in a service-based environment.
  • Customer Service: Exceptional interpersonal skills with a genuine commitment to customer service.
  • Organisational Skills: Organisational skills and attention to detail, with the ability to manage competing priorities.
  • Conflict Resolution: Conflict resolution skills and the ability to navigate sensitive situations with empathy.
  • Tenancy Management Systems: Proficiency in tenancy management systems and Microsoft Office Suite.

Benefits

This role offers the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development.

We value diversity and inclusion, and welcome applications from qualified candidates who share our values.

Our organisation is committed to delivering high-quality services to our clients, and we require staff who are passionate about making a difference in people's lives.

About Us

We are a leading provider of specialist disability accommodation services, dedicated to empowering NDIS participants to live with independence, dignity, and choice.

We are committed to providing high-quality services that meet the needs of our clients, and we require staff who share our values and are passionate about making a difference in people's lives.

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