Reservations Manager

1 week ago


Brisbane, Queensland, Australia beBeeReservation Full time $56,000 - $92,000

Operations Support Role

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We are seeking a detail-oriented and customer-focused professional to join our team as an Operations Support Administrator. This role involves managing and coordinating reservations, liaising with travel companies, and working closely with teams to ensure a seamless travel booking process.

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Key Responsibilities:

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  • Handle incoming reservation requests via phone, email, and online booking systems">
  • Accurately enter and update reservation requests in the system">
  • Respond to customer queries and resolve any issues or concerns promptly">
  • Generate daily, weekly, and monthly client reports">
  • Assist in developing and implementing processes to meet clients' needs">
  • Maintain up-to-date knowledge of services and villages">
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Qualifications and Skills:

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To be successful in this role, you will need:

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  • Previous experience in a high-volume reservations or customer service role">
  • Strong organisational skills and attention to detail">
  • Excellent communication and interpersonal skills">
  • Proficient in Microsoft Office Suite">
  • Experience with JDE & RMS9 is highly advantageous">
  • A sound understanding of data processing, raising purchase orders, and reconciling invoices and time sheets">
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Benefits:

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We offer:

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  • Hybrid working: 2 days per week from home">
  • Opportunities for professional growth and development">
  • A supportive and collaborative work environment">
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