Reservations Manager

**Job Number** 22157664

**Job Category** Reservations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT**

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

**W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT**

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

**WE'RE IN THE KNOW, **SO YOU'RE IN THE KNOW**

Whatever/Whenever service caters to every need in a personalized and personable way - friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests' edgy attitude and thrive in a setting where they can be true to themselves.

**THE GIG**

As a **Reservations Manager **you will provide our guests with the 'W' experience and surprise and delight them every moment you get.

You will be a collaborator with the Director of Revenue and Director of Sales and oversee the efficient operation of the Reservations team and operation to ensure a seamless guest experience whilst maximising revenue opportunities. Your role will include:

- Be the first point of contact for guest room bookings, handling reservations, and guest requests
- Monitor and analyse Group Inventory controls. This includes monitoring of Group Blocks, co-ordination of name lists, determining cut off dates and Rate Restrictions
- Act as liaison with booking platforms to ensure efficient workflow and communication
- Monitor and respond to guest feedback about the reservation process
- Assist with forecasting and inventory management
- Be thoroughly conversant with all hotel rooms packages, pricing and promotional offers.
- Maintain current and accurate knowledge of Hotel events and events happening in our surrounding area

**YOUR LUST FOR LIFE**
- Outstanding relationship building skills
- Attention to detail
- Experience in a similar role within a hotel environment
- Armed with smart solutions and a can-do attitude
- Energised in a fast paced environment
- Excellent grooming and presentation skills

**ADDED EXTRAS**
- Discounted accommodation and B&F at Marriott International worldwide
- Rewards and recognition program
- Training and development opportunities
- Discounted parking
- Marriott International is an equal opportunity employer committed to hiring a divers workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.