Business Development Manager

1 week ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About Australia and New Zealand Banking Group Limited (ANZ)

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a leading bank in Australia and New Zealand, we offer a range of personal and business banking services. Our experienced team is dedicated to providing excellent customer service and helping our customers achieve their financial goals.

About the Role

The Team Leader will play a key role in leading a team of bankers to deliver exceptional outcomes for customers across various functions within the National Business Centre, including Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery teams.

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to our mission of improving the financial wellbeing and sustainability of our customers.

Key Responsibilities

  • Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
  • Reduction in customer & product attrition across Business Lending, Home Lending, Business Accounts and Working Capital.
  • Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement.
  • Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities.
  • Overall accountability for having a well-managed business relating to operational risk and credit risk.
  • Establishing a coaching culture where bankers and leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded.
  • Developing strong relationships, influencing & collaborating with internal stakeholders to solve complex problems. Creating a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc.).
  • Delivering exceptional customer responsiveness through the effective operational management of the business (resource planning, rostering, operational efficiencies etc.).

Requirements

  • Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
  • Influencing: The ability to gain the commitment of others through a range of techniques.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
  • Strategy Development: Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
  • A passion for helping Business Owners thrive.
  • Deep Commercial Credit experience – expertise in SBB lending processes & credit policy.

What We Offer

We offer a competitive salary package, ranging from AU$120,000 - AU$180,000 per annum, depending on experience.

We also provide a range of benefits, including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements.

We value diversity and inclusion and welcome applications from everyone. If you have any access requirements, please let us know how we can provide additional support.

Contact Information

Please submit your application online. We'll review all applications and contact suitable candidates for further discussion.



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