Claims Expert Advisor

2 days ago

Adelaide, South Australia beBeeProblem Full time $80,000 - $90,000
Senior Claims Partner Job Description

We are seeking a compassionate and skilled professional to join our team as a Senior Claims Partner. This role involves managing complex claims and guiding team members back to health and work with empathy, precision, and care.

The ideal candidate will have strong problem-solving skills and the ability to work effectively in a team environment. They will be responsible for managing a strategically important portfolio of claims, taking ownership of injured team members' recovery journeys, and delivering tailored support through regular face-to-face meetings and milestone reviews.

This role is pivotal in achieving sustainable return to work outcomes, reducing organisational risk, and maintaining exceptional customer service standards. The successful candidate will collaborate closely with stakeholders across HR, Workplace Relations, and the broader My Recovery and Health teams to deliver integrated people-first solutions.

Key Responsibilities:
  • Manage a portfolio of complex, high-risk claims with full decision-making responsibility
  • Conduct regular face-to-face meetings with injured team members to personalise support and monitor recovery progress
  • Deliver exceptional customer service by tailoring interactions to individual needs and acting as a key escalation point
  • Lead and participate in case conferencing and return to work planning
  • Collaborate with Operations, Rehabilitation, and external stakeholders to drive effective recovery outcomes
What We Offer:

This role offers a unique opportunity to make a real difference in the lives of our team members and customers. We provide a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive salary package.

We are committed to attracting and retaining top talent, and we offer a range of benefits to support your physical and mental well-being, including access to employee assistance programs, flexible working arrangements, and opportunities for ongoing learning and development.

About Us:

We are a forward-thinking organisation dedicated to delivering innovative solutions that meet the evolving needs of our customers and communities. Our team is passionate about making a positive impact, and we strive to create a workplace culture that is collaborative, inclusive, and respectful.

We value diversity and believe that a diverse workforce is essential to driving innovation and success. We welcome applications from talented individuals who share our values and are committed to making a difference.

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