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Customer Service Representative
2 months ago
We are seeking a highly motivated and experienced Sales and Customer Experience Officer to join our team at Belgravia Health & Leisure Group Pty Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our guests.
Key Responsibilities- Achieve daily sales targets and meet customer service KPIs
- Provide personalized and exceptional customer service to existing and prospective members
- Conduct tours of our leisure facilities and provide relevant information to prospective members
- Apply sound cash handling principles and use of Point of Sale (POS) systems
We are looking for a candidate with a strong sales and customer service background, who is able to build rapport and positive relationships with people. You will have experience in working in a team to achieve collective and individual targets, and possess strong communication skills.
You will also have a passion for delivering exceptional customer experiences and a flair for positively influencing and negotiating win-win outcomes. You will be tech-savvy and have some knowledge and understanding of sales principles.
About the CompanyBelgravia Health & Leisure Group Pty Ltd is a leading provider of leisure and fitness services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and providing a safe and welcoming environment for our guests.
Requirements- Current First Aid Certificate (Level 2) & CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and/or sales experience
- Experience in achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
