Customer Service Ambassador
2 weeks ago
At Expeditors, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their freight forwarding needs are met with professionalism and urgency.
Key Responsibilities:
- Communication: Proactively communicate with customers to understand their needs and expectations, and provide timely and accurate information to ensure seamless execution of their freight forwarding requirements.
- Relationship Building: Establish and maintain strong, personal relationships with our customers, built on trust, respect, and a deep understanding of their business needs.
- Process Ownership: Take ownership of understanding and complying with Expeditors' internal processes, ensuring timely, complete, and accurate information is provided to customers and internal stakeholders.
Qualifications:
- Minimum 3 years of experience in international freight forwarding or a related field.
- Proficient in Microsoft Office.
- Strong problem-solving, organizational, and interpersonal skills.
- Solid oral and written communication skills.
- General mathematical knowledge, including exchange rates, foreign currency, and general ledger codes.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
- A comprehensive employee stock purchase plan.
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