Remote Technical Support Specialist

4 days ago

Melbourne, Victoria, Australia beBeeTechnician Full time $90,000 - $120,000

At Qoria, our mission is to protect children from seeing harmful content online and ensure teachers maintain focus and safe learning in the digital classroom.

Job Overview
  • This role involves providing technical support and assistance to customers or end-users via various communication channels.

Tech-savvy individuals with excellent problem-solving skills and strong communication abilities are ideal candidates for this position. They will be responsible for troubleshooting hardware and software issues, escalating complex problems to higher-level support teams or engineers, and collaborating with other teams to resolve larger technical problems.

Key Responsibilities:
  • Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently
  • Collaborate with cross-functional teams to drive technical solutions and improve overall customer experience
  • Stay up-to-date with industry trends, technologies, and best practices to enhance technical expertise and provide informed guidance to customers
Requirements:
  • Proven ability to think critically and solve complex problems quickly and effectively
  • Excellent written and verbal communication skills to convey technical information to diverse audiences
  • Strong teamwork and collaboration skills to work closely with colleagues and stakeholders
Technical Requirements:
  • Proficiency in IT systems, hardware, and software
  • Experience with remote troubleshooting and maintenance
  • Familiarity with system checks and maintenance tasks

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