Technical Support Specialist

21 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $130,000
Job Description

This role entails providing technical assistance and support to clients or end-users. The primary function of the Technical Support Specialist is to resolve technical issues, provide answers to inquiries, and offer guidance on product usage.

They may also escalate complex issues to higher-level support teams or engineers. Furthermore, technical support specialists are responsible for the installation, configuration, and maintenance of hardware and software systems.

  • Providing technical support to end users via phone, email, or chat
  • Troubleshooting hardware and software issues
  • Logging and tracking support tickets in a helpdesk system
  • Escalating complex issues to second line support or other teams
  • Conducting remote troubleshooting and maintenance
  • Training end users on how to use technology effectively
  • Performing regular system checks and maintenance tasks
  • Keeping up-to-date documentation of technical issues and solutions
  • Collaborating with other teams to resolve larger technical problems
Required Skills and Qualifications

The ideal candidate will possess excellent communication and problem-solving skills. Additionally, they should have knowledge of computer systems, software applications, and technical procedures.

Technical support specialists must be able to work well under pressure and maintain a high level of productivity in a fast-paced environment.

  • Excellent communication and interpersonal skills
  • Ability to troubleshoot and resolve technical issues
  • Familiarity with computer systems and software applications
  • Knowledge of technical procedures and protocols
  • Ability to work well under pressure and meet deadlines
Benefits

As a member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive health insurance, and opportunities for professional development.

We are committed to providing a supportive and inclusive work environment that fosters growth and success.

  • Competitive salary
  • Comprehensive health insurance
  • Opportunities for professional development
  • Supportive and inclusive work environment

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