Technical Support Specialist

24 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team and deliver exceptional technical support services. As a key member of our IT support team, you will be responsible for providing timely and effective solutions to clients' technical issues.

Key Responsibilities:
  • Provide remote and onsite technical support to clients via phone, email, and chat platforms.
  • Analyze and troubleshoot hardware, software, and connectivity problems using various tools and technologies.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance.
Required Skills & Qualifications:
  • Strong knowledge of Microsoft 365, Windows Server, Active Directory, and networking fundamentals.
  • Experience in troubleshooting hardware, software, and connectivity issues.
  • Familiarity with RMM tools and ticketing systems.
What We Offer:

A dynamic and supportive work environment that fosters growth and development. Opportunities to collaborate with experienced professionals and stay up-to-date with the latest industry trends.

About the Role:

This is a contract position requiring excellent customer service and strong client relationships. The ideal candidate will possess excellent communication and problem-solving skills, as well as a passion for delivering exceptional technical support services.

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