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Customer Service Administration Officer

2 months ago

Forest Hill, Australia O'Brien Glass Industries Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administration Officer to join our team at O'Brien Glass Industries Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Customer Service: Be the first point of contact for our customers, providing a great customer experience and resolving issues in a timely and professional manner.
  • Data Entry and Validation: Accurately and efficiently enter and validate customer data, ensuring accuracy and attention to detail.
  • General Administration: Perform general administrative tasks such as invoicing, scheduling, and data management.
  • Project Support: Assist project managers with specific administrative tasks related to their assigned projects, ensuring timely and accurate completion.
  • Communication: Organize and communicate project details to team members, ensuring seamless collaboration and effective communication.
Requirements
  • Customer Service Skills: A true passion for delivering customer service excellence, with strong influencing and negotiation skills.
  • Administrative Skills: Intermediate IT skills, with proficiency in data entry and validation, and general administrative tasks.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
  • Other Requirements: A current driver's license, with the ability to work in a fast-paced environment and resolve issues in a timely and professional manner.
About O'Brien Glass Industries Limited

O'Brien Glass Industries Limited is a leading glass specialist operating in 35 countries, serving over 300,000 customers each year. We are committed to creating a diverse and inclusive work environment, where employees can grow and develop their careers.

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. If you are a motivated and skilled individual looking for a challenging and rewarding role, we encourage you to apply.