Customer Service Administration Officer

4 weeks ago


Forest Hill, Australia O'Brien Glass Industries Limited Full time

Customer Service Consultant Role

O'Brien Glass Industries Limited is seeking a highly skilled Customer Service Consultant to join our team. As a Customer Service Consultant, you will be the first point of contact for our customers, providing a great customer experience and supporting our growing business.

Key Responsibilities

  • Be the first point of contact for our customers
  • Provide a great customer experience
  • Data entry and data validation
  • General Administration tasks such as Invoicing and Scheduling
  • Assist project managers with specific administrative tasks related to their assigned projects
  • Organise and communicate details of projects and specific assignments to team members
  • Serve as a liaison between team members and the project manager

The Perks

O'Brien Glass Industries Limited is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

  • Discounts on major retail brands, dining experiences, insurances, travel, health and beauty and much more
  • Training and development – we pride ourselves on helping our people realise their potential and provide them with a fulfilling career
  • Opportunities to give back to the community through varied events and activities
  • Much more

What We Are Looking For

We are seeking the right individual who has traits and competencies to take accountability, reflectively engage with stakeholders and drive customer outcomes. The right candidate will have:

  • A true passion for delivering customer service excellence
  • Strong influencing and negotiation skills
  • Resilience and the ability to work in a complex and fast-paced environment
  • Intermediate IT skills
  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills
  • MUST have a current driver's license
  • Ability to resolve issues and create solutions for customers

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien Glass Industries Limited put our customer at the heart of everything that we do. We serve more than 300,000 customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien Glass Industries Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria but feel like you could make a difference at O'Brien Glass Industries Limited, get in touch.



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